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Form of workWork at Dementia Australia and be part of a passionate team committed to making a difference. We value our people and are proud to offer flexibility, attractive salary packaging options and employee support programs.
About the role
Full time permanent role based in Sydney or Adelaide. Reporting directly to the IT Operations Manager, you will be responsible for:
- Collaborating with CIO and IT Operations Manager to elevate the organisation's maturity in recognising CRM systems as strategic assets.
- Enhancing IT capabilities by prioritising user productivity, minimising risks through system configuration, modifications, and automation.
- Managing and optimising CRM applications for increased productivity and competitive advantage.
- Responding diligently to CRM support tickets, investigate and rectify issues promptly.
- Working with IT Business Analysts to enhance business processes within CRM applications.
- Maintaining positive vendor relationships, addressing open issues, and staying informed on new CRM developments.
- Testing and communicating changes to CRM applications, including those initiated by Dementia Australia or vendors.
- Completing assigned CRM tasks from Project Managers and participating in project team meetings.
- Delivering CRM training when necessary.
- Collaborating on new CRM implementations or configurations for project delivery.
- Some flexibility for after-hours work may be required on occasion.
What is in it for you?
Salary benefits: we offer all employees the opportunity to salary package up to $15,900 each year for living expenses and up to $2,650 each year for entertainment benefits.
Leave allowances: in addition to an annual leave allowance of 20 days (pro-rated if part-time), you will also receive three days paid end of year closure leave, one day paid birthday leave, up to six weeks parental leave and 17.5% annual leave loading.
Work/life balance: flexible, hybrid work arrangements.
Employee benefits: access to discounts and savings at over 450 retailers across Australia. Wellbeing programs and access to free and confidential counselling sessions for you and your family plus access to continuous professional development and paid study leave.
About you
To be successful in this role, we are looking for someone with the following:
- Relevant degree in Computer Science/Information Technology.
- Lesser formal qualifications with specialised CRM skills and substantial years of relevant experience.
- Understands and uses available technologies and information to maximise efficiencies, database operation and maintenance; More specifically, Dynamics 365 CRM, Power Apps and Power Automate.
- Minimum 5 years of experience in the support, configuration, and technical management of CRM applications within a backdrop of their total IT experience.
- Has strong moral principles and holds yourself and others to high standards of accountability.
- Demonstrates drive and motivation.
- Embraces new ideas and change initiatives.
- Fosters teamwork by working together and cooperatively.
- Thinks, analyses information to understand issues.
- Continually develops and applies specialist and technical skills and expertise.
- Communicates clearly and openly with different audiences.
Our values
- Diversity and Equality
- Respect and Inclusiveness
- Integrity and Accountability
About us
Dementia Australia is the national peak body and source of trusted information, education and services for the more than 400,000 Australians living with dementia, and the more than 1.5 million people involved in their care. We advocate for positive change and support vital research. We are here to support people impacted by dementia, and to enable them to live as well as possible. No matter how you are impacted by dementia or who you are, we are here for you.
For specific role enquiries, please contact ***********@dementia.org.au
Please note, applications that do not contain a covering letter that addresses each of the key selection criteria will not be considered.
