Crystalbrook Byron - Casual Housekeeping Supervisor

Crystalbrook Byron
Crystalbrook Byron, just 5 minutes from the hub of energy that is Byron Bay, is a rainforest retreat, a slice of luxury, and a paradise wrapped into an environment that relaxes hearts and reinvigorates minds. 

The role:
This is a Casual Housekeeping Supervisor role reporting to our Executive Housekeeper. 

Your responsibilities include:

• Supervise the Housekeeping team to ensure effective systems and operational procedures including daily checklists are actioned
• Drive Rooms guest satisfaction across all outlets empowering our collaborators to provide service beyond our guests expectations 
• Deliver hands-on supervisory leadership across your areas 
• Ensure collaborators are following safe equipment systems, using PPE when handling cleaning chemicals and ensure material safety data sheets (MDS) are accessible 
• Collaborate closely with Front Office and all other areas of the hotel 
• Assist in on-the-job department training to ensure all collaborators meet our high service standard 
• Effectively communicate and coordinate with all departments of our Hotel
• Promote the company health and well-being processes and procedures

Your many talents will include:

• Proven experience in a Supervisory role in housekeeping operations in the hotel industry 
• Strong leadership skills and a natural flair in motivating others 
• A passion for developing your team skills in all aspects of onboarding and training
• Excellent communication and interpersonal skills together with our guest service focus 
• Your attention to detail is second to none
• Good organisational and time management skills 
• Ability to work and make decisions under pressure

Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We're all about creating unique customer experiences, embracing each location. We love innovation, design, sustainability, connectivity… and most importantly, having fun.
  
We are Collaborators. Who you are matters as much as what you can do. We look for the twinkle in the eye with each Collaborator and a genuine passion to be great, truly outstanding professionals. Our Collaborators deliver service that is interested, curious, insightful, empathic, stylishly witty and locally aware.

Join the Positive Rebellion. Tell us what makes you great.
Additional information

• You love leading teams whilst ensuring everything is perfect for our guests
• Career development opportunities that can help you achieve your goals
• Great employee benefits inlcuding Group wide discounts