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Form of workAbout The Role
This role is critical in delivering the Customer strategy for the Bank. As a Customer Banking Specialist within our Customer Banking – Fulfilment Team, you will be responsible for providing high quality, efficient customer experiences assisting with both inbound and outbound enquiries within a specified product range, across a number of customer choice touchpoints. Full training is provided.
Key Responsibilities
- Act as the Voice of the Customer, championing change and improvements across our customers experience
- Verify & update our online deposit and lending applications, as well as making recommendations for account and consumer lending approvals
- Actively seek opportunities to review customers banking needs to identify opportunities that support all the products and services available
- Contribute to the onboarding of new customers, while maintaining existing customer relationships
- Collaborate with and support team members throughout the Bank as well as customers across all customer touchpoints
About You
As well as having excellent & effective problem solving, time management and communication skills, you will also need to:
- Be passionate about helping customers achieve their financial dreams and goals
- Have a high level of accuracy and focus on privacy
- Understand the risks within our industry, and actively work within policy to mitigate them
- Be open to learning and engaging with key internal & external stakeholders across the business
- A desire to grow and develop within Auswide Bank
About Auswide Bank
Established in 1966, Auswide Bank’s mission has been to provide a convenient, high-quality alternative to the big banks and to put customers first.
Now more than 55 years on, we continue to help Australians achieve home ownership, create wealth and access banking and financial services – making lives easier. Our broker partners make a significant contribution in helping us achieve this.
Through customer service and quality products, Auswide Bank has achieved a national presence, made possible by mutually beneficial relationships, online technology and our network of branches across Queensland. We know it’s the small things that make us different and are proud to offer award winning products, genuine customer service and a Queensland based contact centre.
We are an equal opportunity employer committed to reflecting the diversity of the communities in which we operate. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities.
About Our Benefits
- (4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff*
- (2) Special Volunteer paid days per year for eligible staff who wish to volunteer and support the community
- Employee Assistance Program (EAP) and various Health & Wellbeing programs
- Bank Staff Share Plan options and Years of Service Recognition program
- An extensive range of discounts and benefits associated with the Bank’s financial products
- Discounts with various business partners
- A complete range of generously subsidised corporate uniforms
How to apply
This is an exciting opportunity which has become available within our Fulfilment Team. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!
If you are successful for a role with Auswide Bank, it is a condition of employment that background screening is completed to ensure that the Bank complies with its own obligations and requirements under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks will include a minimum of a Criminal History check, Bankruptcy check, ASIC Banned & Disqualified Persons check and Employment checks.
