Customer Care Team Member

Job Description SummaryPlan Tracker and Plan Partners are Plan Management and Support Coordination providers supporting NDIS participants around the country. As part of McMillan Shakespeare Group, the first participant was signed up in October 2016 and since then have rapidly grown to become one of Australia’s leading experts in NDIS Plan Management and Support Coordination. At the core of who we are, are our values: We put people first; We demonstrate integrity; We own it; We’re one team.

In this full-time permanent Customer Service role you will be providing tools, information and education to people living with a disability and/or their careers via inbound calls and emails. As your customer’s first contact with Plan Partners you will need to be personable, professional and patient as you provide advice, problem solve and triage queries from your customers.  As a Customer Care Team

Member you will:Respond to inbound customer enquiries by phone and email, whilst maintaining excellent customer service at…