AddressRole Highlights:
- x6, 22.5 hours per week positions available
- Training taking place 14-16 August, and 19-23 August. Full Time availability preferred for these periods.
- Deliver friendly and meaningful interactions with all Australian Ballet customers and stakeholders
- Work within a team of talented Customer Experience individuals passionate about the Ballet and the performing arts
- Learn and work with various systems including CRM, telephony, email and web chat services
About the role:
The role of the Customer Experience Assistant is to deliver the best possible experience via phone, email, web chat and face-to-face interactions as well as representing the voice of the customer within the organization to ensure that feedback on our customer’s experiences are being regularly discussed and reviewed for improvements.
What you’ll be doing:
- Provide high-quality and personalised customer service that exceeds expectations
- Process single ticket, subscriptions, and group sales
- Respond to administrative enquiries and transfer calls as appropriate
- Upsell associated products and services to extend and enhance the Customer Experience
- Attend the Box Office at venues when the ballet is in season in Melbourne as required
- General administrative tasks
What you’ll need:
- Demonstrated experience in a ticketing, sales and/or customer service role
- Highly developed skills in customer service and problem resolution
- Excellent communication skills and ability to work as part of a team.
- Flexible and able to work in a fast-paced environment
- Knowledge of Tessitura (not essential)
Diversity and Inclusion
As Australia’s National Ballet Company, we are deeply committed to cultivating and sustaining an organisation that is equitable, fair and inclusive. Our aim is to become a truly inclusive organisation with a workforce that reflects Australia today. This is fundamental to The Australian Ballet’s future success and our ability to continue to contribute to culture and society in Australia.
We embrace diversity both on and off stage. The range of perspectives and experience diversity brings is an asset to our organisation and all those who work with us. We have developed a Diversity and Inclusion Plan and Reconciliation Action Plan to enable us to meet our diversity and inclusion aims, and our commitment to First Nation communities.
Applications close 5pm, 05 July 2024
