Customer Experience Lead

Customer Experience Lead 

Do you start the day excited about connecting with the customers you serve? 

Would you like to support a dedicated team to deliver extraordinary customer service? 

Would you be a good fit for a role that requires leadership, creativity, patience and compassion? 

Barossa Veterinary Service is seeking a confident customer service professional who has Experience Leading a successful team and wants to apply their skills in a unique business environment. We are not a ‘normal’ place to work! Our purpose is building connections to inspire change – we are innovative and progressive in our team development, services and patient care. We value learning, team commitment and creating magic moments for our patients and their humans. 

This is not your average customer service role and we are not looking for the average person.  This is a new role and a full-time position. 

Our ideal candidate will: 

Navigate a busy yet rewarding working day with a can-do attitude and positive mindset, 

Be curious about people and an innovative problem solver, 

Demonstrate attention to detail, warmth, and a genuine passion for the human-animal bond, 

Thrive with variety and genuinely care about leading and developing a team of dedicated individuals.  

Core responsibilities: 

Leading the Customer Care team to deliver outstanding customer satisfaction 

Maintaining our high standards of greeting clients, answering phones, and meeting the needs of patients and their humans in the waiting room 

Developing and delivering our client liaison and marketing activities such as events, social media and print media 

Being our ‘go-to’ contact for solving problems and anticipating needs for our clients 

Skills and experience required 

Experience in a Customer Service or Sales role 

Experience in team management and leadership 

Experience in customer facing marketing including social media and events  

Proven ability to work well in a busy environment  

Ability to interact and communicate with people in a professional, confidential and compassionate manner 

Willingness and ability to go above and beyond to deliver a memorable and positive Customer Experience 

High level of accuracy and attention to detail 

A willingness to use initiative, and strong problem-solving skills. 

Excellent digital competency across multiple online platforms and devices 

Previous experience in in the Veterinary or Healthcare/Medical industries is advantageous, yet not essential  

Capability to discuss financial matters in a compassionate way 

Confidence & ability to work autonomously  

Who we are 

We are a community-minded and family-owned business with over 40 years of history supporting the Barossa. We are committed to excellence in staff fulfilment, patient outcomes and client satisfaction.  

Barossa Veterinary Service is the winner of the 2022 Australian Veterinary Association Business of the Year, a State Finalist in the Telstra Best of Business Awards in the category of Accelerating Women for 2023, Runner up in Australia’s Best Led Veterinary Practice 2023 and Australian Small Business Champion Awards finalist 2023.  

What we offer 

A growing business that does things differently 

Above award salary – salary dependent on experience 

A team like no other – supportive, fun and hard working 

A commitment to learning and development opportunities 

Quarterly team Wellness days 

A day off if rostered on for your birthday 

Regular team meetings 

Employee of the Year award and Leadership awards 

Fun Fridays 

Interested? 

To apply, please submit a written resume, and a video summary, no longer than 5 minutes.   

Please include in your video application: 

• What attracted you to apply with us?  

• Previous relevant experience and what makes you a strong candidate 

• A brief story of the impact animals have had in your life 

Submit video to Dr Roz Lindsay at ***@barossa.vet or call Josh Harper 0403729*** with any questions.