Customer Experience Representative

South Australian born & bred, Ryderwear is proudly one of the leading functional gym wear & shoe brands in Australia. Established in 2009, Ryderwear has since grown to be a globally recognised online retailer.

Our mission is to inspire people to live their best life through fitness. We do this by providing inspiration, encouragement and motivational activewear. We do what we do because we want to make a positive impact on the world. Our staff are passionate and work together as a team to deliver on our mission and take everything we do to the next level.

PURPOSE OF ROLE/POSITION SUMMARY: 

Reporting to the Gym Manager, you will play a key role in growing the Ryderwear gym by providing personalised service, greeting new members to the club and supporting them to ensure they have the best experience at our gym. Full time hours will be Monday-Friday 1pm - 9pm.

MAIN DUTIES/RESPONSIBILITIES:
●  Customer service excellence - Greeting and engaging with members helping them with anything they need help with.
●  Ensure a quality member experience through next-level service and standards 

●  Respond to emails & take inbound phone calls
●  Assisting Members and Customers with Retail Questions and purchases
●  Ensure club and equipment is maintained and in proper working order
●  Work through Suspensions, cancellations and any other member requests that come through on a day to day basis
●  Appropriate Ryderwear uniform is worn by all staff members with pride and ensuring the gym is always kept neat and tidy
●  New Membership setup

SKILLS & EXPERIENCE

Qualifications

●  Current First Aid and current CPR Certificates
●  Police check & Working with Children check
●  Not Required but highly regarded Certificate III in Fitness  

Experience:
●  Previous experience working in a gym or healthy facility essential
●  Prior administrator experience with Clubware
●  Prior experience setting up and managing payment platforms such as Debitsuccess
●  Up-to-date knowledge of gym compliance obligations
●  Experience in customer service, membership consultants
●  Have a track record of achieving membership or sales targets
● Experience within a Retail environment and understanding retail visual merchandising with stock

WHY US?

• Be part of a GREAT team
• Welcome voucher to start you on your Ryderwear clothing addiction
• Staff discounts
• Passionate, collaborative, dynamic team
• Onsite parking
• Birthday vouchers
• And best of all you can wear activewear to work every day!

Please apply as soon as possible if you want to join team Ryderwear and be a part of a truly innovative, fast-paced business where your ideas matter. Where you will be treated like a person, not a number and your skills and capabilities will be truly valued.