Customer Experience Team Member

Port of Brisbane - Full-Time, Permanent - Monday to Friday | Friendly working environment - use you customer centric approach | 7:00am - 5:00pm

About us

Hyne Timber is a leading Australian producer of sustainable timber products. Our products are the basic building blocks for the construction of quality, sustainable homes and buildings.
We are a 140-year-old family-owned business with an innovative spirit, progressive culture and plenty of opportunity. With multiple locations along the Australian east coast and New Zealand, the Hyne Group’s 800 employees, deliver an exceptional quality service that provides customer focused solutions in a sustainable manner.
Your Next Role

Reporting to the Customer Experience Manager you will manage customer communications with regards to all facets of order maintenance and general customer enquiries. Your role will also support the Customer Experience Manager’s interactions with our customers in delivering professional customer service.

• All our people go home in the same condition they came to work; safety before production.
• Build and maintain relationships with key stakeholders.
• Provide a dedicated customer base with all communications on all aspects of order management.
• Proactively communicate and update customers to ensure their needs are met on time every time.
• Proactively manage order intake, cross selling / upselling / outreach selling and follow up for expected orders, in conjunction with Customer Managers.

About you

• Proven experience within customer service and administration.
• Highly developed communication and interpersonal skills and the ability to establish collaborative business partnerships.
• Demonstrated ability to plan and organise daily / weekly work load and develop schedules and timetables with clear, specific milestones and deadlines.
• Experience in lean manufacturing would be advantageous.

Why Hyne Timber?
As a Hyne Timber Team Member you will enjoy benefits such as:

• Safety is not just a priority; it's a core value. Join a workplace that prioritises your well-being and provides a safe environment for you to thrive.
• We're not just a workplace; we're a family. Our culture is built on trust, respect, and collaboration. We believe in fostering an inclusive environment where everyone's voice is heard and valued.
• Teamwork isn't just a buzzword here; it's our way of life. As a Customer Experience Team Member you'll be an integral part of a team that supports each other, learns together, and celebrates collective achievements.
• We celebrate differences and believe in the strength that diversity brings to our team. Your unique perspective is not only welcomed but essential in driving our success.
• We are proud to support our Team Members with: Life Leave offering the flexibility of purchasing extra recreation leave, Paid Parental Leave including 26 weeks’ of full pay for the primary carer and 10 days of Paid Family & Domestic Violence Leave each year.
• Remote access – Hyne Team Members are provided laptops and smart phones to assist in improving flexibility and connection regardless of where you are.
• Wellbeing programs – employee assistance program to support you and your immediate family with counselling and support as needed.
• Annual salary reviews – peer and market reviewed salaries to support fairness.
• Private Health Cover discounts – discounted fees & waiting periods waived.

To apply: Submit your resume and cover letter addressing your suitability for this role on our website at www.hyne.com.au/careers
Questions: If you would like to discuss the position further feel free to contact us on 0491 224 075.