Customer Experience Team Member

About the role:

This role is responsible for frontline service delivery to customers of all ages and abilities who require information, assistance and access to the leisure centre. We currently have two permanent part-time positions available for enthusiastic, friendly and passionate Customer Experience Team Membersthat would like to be an integral part of creating and maintaining a healthy and thriving community within the Swan Active Ballajura facility. One position is for 34 hours per fortnight, and the other for 42 hours per fortnight.

Key Accountabilities include, but are not limited to:

• Foster effective and genuine relationships with customers by helping people connect with one another.
• Undertake point of sale transactions and reconciliation of registers following City of Swan practices and guidelines.
• Provide a range of information on the Centre's services, programs, and activities to customers either face to face, phone, or through online digital communication channels.
• Be courteous, respectful and a great host with all customer interactions no matter age, ability or culture.

For more information about the role please refer to the position description.

The successful candidate will have the following:

• A friendly and helpful disposition – a great host to our customers
• Experience in customer service and cash handling
• A flexible attitude and willingness to learn
• Ability to work mornings, evenings and weekends
• A satisfactory National Police Certificate

About working with us:

The salary for this position will be between $61,493.96 and $65,944.86 per annum pro rata depending on the skills and experience of the successful applicant.

You will also enjoy benefits including:

• Excellent leave entitlements e.g. purchase additional leave, Local Government public holiday
• Up to 16.5% Superannuation
• Comprehensive employee wellness program
• Generous study assistance (terms and conditions apply)
• Free parking options available
• Travelsmart allowance to support public transport use or cycling to work

For a confidential discussion, please contact Kaitlyn directly on (08) 9207 8666.  For queries regarding the application process, please contact our friendly People Services team on (08) 9267 9014.

To apply please submit a cover letter of no more than one page that includes your order of preference for hours 34 or 42 hours per fortnight and resume via the link. 

Closing Date: Wednesday 3 April, 2024 at 11pm AWST.

The City of Swan reserves the right to commence shortlisting and interviews earlier than the closing date. The City also reserves the right to close the vacancy early therefore if you are interested in this position please submit an application as early as possible.

About the City:

The City of Swan, located north east of Perth, is the largest local government by land size in the Perth metropolitan area, and has one of the fastest growing populations.

The City covers an area of 1,042 square kilometres, equivalent to almost 20 per cent of the Perth metropolitan area. A beautifully diverse expanse of land, the City is rich in natural assets, including the iconic Swan River and internationally renowned Swan Valley viticulture region established in 1829.

Our location, services and facilities make the City an attractive place to live. The population across our 42 suburbs stands at 168,334 in 2023, but is set to reach 300,000 by 2050.

The Whadjuk people of the Noongar Nation have been the traditional custodians of the land for more than 40,000 years. The Derbal Yerrigan (Swan River) holds enormous cultural significance for the Noongar people. The City is also rich in European history, and our community is a melting pot of multiculturalism, with one in three people being born overseas and one in five speaking a language other than English at home. Our ideal location, significant history, diverse community and strong economy ensures a positive future for the City of Swan, full of opportunity.

Our purpose at the City is to improve the quality of life for all of the people who live in, work in and visit the City of Swan by delivering our vision of ‘one city, diverse people, culture and places’ through shared values of respect, excellence, accountability and leadership.

At the City of Swan we are committed to recruiting and retaining the right people and creating a great place to work.  We offer our employees real careers, real impact, and real rewards.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

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