Customer Implementation Manager

Job Summary
In this exciting period of growth, we're searching for a Customer Implementation Manager to join our established Product Management team here at Instaclustr. Now part of Spot by NetApp, we are a Canberra-based open-source as-a-service company, delivering reliability at scale. We manage cutting edge open-source technologies (Apache Cassandra, Apache Kafka, PostgreSQL, Redis, OpenSearch and Cadence) for our customers around the world.
We make it easy for our customers to run powerful open-source applications at the highest levels of scale. Our platform takes care of the whole lifecycle: provisioning infrastructure, installing applications and, most importantly, keeping the applications running reliably in production. Our customers run 24x7 and our business does too, with our operations team spread across the globe to supply fast, expert support and operational responses.
We are seeking a Customer Implementation Manager, who is passionate about delivering world-leading products to a highly technical customer base of software developers and operators. The position reports to the Director of Product Management, helping to bridge the gap between the customer and our engineers. This role will assist our new enterprise customers in planning and executing migrations to Instaclustr, as well as supporting existing customers with key project work.
As a Customer Implementation Manager, you will gather and refine the requirements for customers on-boarding or projects, develop plans and subsequently tracking progress on both the Instaclustr and customer sides. When co-ordinating these projects, you will work with the Instaclustr product management, development and support teams to manage competing priorities to achieve the best outcomes for both Instaclustr and our customers. You would be typically managing 3-5 projects concurrently, that run over multiple quarters. . Flexibility with your work schedule would be expected to allow you to collaborate daily with our global customers base, across a diverse range of ICT organizations.
Job Requirements

• Project management experience allowing you to manage projects within demanding stakeholder environments.
• Technical understanding and experience with products such as those offered by Instaclustr (Apache Cassandra, Apache Kafka, OpenSearch, Redis, Cadence and PostgreSQL)
• Excellent communication skills
• Strong business acumen
• Excellent knowledge of the technology market relevant to Instaclustr's offerings
• Right to work in Australia

Steps from here
The typical journey our candidates experience going through our hiring process looks a little like this:

• Once you hit the apply button, one of our friendly Talent Acquisition (TA) team members will be in contact with you.
• Our TA team will schedule a quick 30-minute screening call where we will discuss some key points related to your skills and work experience, but more importantly what you are looking for in your next role.
• You will then meet with the Hiring Manager alongside another member of the Product Management team to discuss in more detail your key work experience.
• You're almost there! To round out the process you will participate in a closing interview which will include the Hiring Manager and a member of our leadership team.
• Woohoo!! You have completed the recruitment process and we are preparing your offer letter to begin your journey here at Instaclustr, by NetApp.

Did you know…
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
Thrive Everywhere:
Our guiding principles lay the foundation for flexible work at NetApp. They are a stepping stone in our journey and acknowledge that being your best requires a healthy work life balance. We use these principles to guide our decision for flexible work arrangements so NetAppers anywhere can Thrive Everywhere.
We prioritize work-life balance and offer a leading volunteer time off program, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations! Our comprehensive benefits include health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you run toward knowledge and problem-solving, join us.