Customer Operations Analyst

-Salary + annual bonus and performance review 
-CBD office, close to public transport | hybrid working 40% in the office 
-Melb based
 
Delivering good energy starts from within
It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people.
About the role:
As a Customer Operations Analyst at Origin Energy, you will be instrumental in driving operational excellence within our Origin Zero Back Office Operations team. Your role will involve analysing designated process areas, identifying improvement opportunities, and collaborating with both internal teams and external partners to ensure seamless experiences for our customers. From executing operational tasks to conducting root cause analysis, your technical skills will play a pivotal role in providing a seamless experience for our Origin Zero customers.
Your responsibilities will include:
-Ensuring timely execution of operational tasks and coordination of events.
-Analysing data to identify the root causes of errors and exceptions and provide recommended solutions and process improvements.
-Develop and implement corrective processes to address errors/exceptions and reduce their occurrence.
-Offering insights during the development of new initiatives and contributing to project-related tasks, such as testing.
-Providing expertise to BPO providers and serving as an escalation point for complex issues.
 
Why this role matters:
-Performing operational processes directly enhances the customer experience, ensuring satisfaction and loyalty.
-Streamlining processes reduces errors and boosts productivity, leading to cost savings and improved performance.
-Adhering to regulations and standards mitigates risks and protects the company's reputation.
-Identifying and implementing improvements fosters innovation, positioning Origin Energy as an industry leader.
What will you bring?
-Experience in a similar Operations Analyst, Reporting Analyst or Billing Analyst role within the Energy Industry.
-Proficient experience with SQL, Microsoft Excel, Tableau (or similar) for data analysis, reconciliations, and modelling.
-Familiarity with Gentrack is highly valued, but not essential.
-Strong analytical skills with the ability to identify root causes and recommend effective solutions.
-Excellent communication skills and the ability to collaborate effectively with cross-functional teams and external partners.
-A proactive approach to problem-solving and a commitment to continuous improvement.
So, why join us?
-Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers!
-Hybrid working environment, opportunity to connect with your team in our CBD office while working from home 2/3 days a week
-Competitive salary + annual performance bonus + performance based reviews
-Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
-Free and confidential counselling for employees and family members.
-A great high energy team, that encourages interesting, rewarding, and engaging work!
Origin - Where good change happens
At Origin, we’re powered by people who believe in creating change.
We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse. 
 
Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you. 
To learn more about who we are, and what we do, visit our website: originenergy.au/about/careers/
You will be required to meet Origin's employment criteria which may include a criminal history check and pre-employment medical (including drug & alcohol testing).
Please note unsolicited CVs from agencies will not be accepted.
Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.