Customer Quality Manager - Apac

Key Purpose of Role:

 The Customer Quality Manager APAC plays a pivotal role in enhancing customer experience with L+G by adhering to Customer Quality management processes and actively contributing to their improvement. The role involves actively participating in the identification, evaluation, and mitigation of risks and supporting the implementation of the Global Integrated Management System (IMS) in the APAC region. 

This role is a key driver in efficient problem-solving, and meticulous CAPA management. The Customer Quality Manager APAC ensures the highest standards of product quality and customer experience, making it an integral part of our commitment to excellence in the APAC region. 

Areas of Responsibility:

• Act as a liaison between L+G and customers, facilitating discussions and providing technical insights to support the overall business and sales department. 
• Manage CAPAs and customers facing on quality cases, ensuring quality and fast responses and that TAT (turnaround-time) targets are achieved.
• CAPAs/8D and related KPIs reporting.
• Support contracts warranty clauses analysis.
• Support the implementation of the Global IMS in APAC region.

Experience

• Demonstrated minimum 5 years of experience in a customer-facing quality role. 
• Experience in HW, FW, SW and devices/solutions application for industrial systems. 
• Firm knowledge of quality tools and methods, and their application (8D/Problem solving, FMEA, DMAIC, 6-Sigma, risk management)

 If this description applies to you, we are looking forward to receiving your application.