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SalaryAre you a high achieving individual, driven by a passion for excellence and ready to leave a mark in the world of Innovative Healthcare?
We're on the lookout for a dynamic and results-oriented Customer Relations Manager to join our elite team, where high performers thrive, and success is celebrated.Join our innovative company specializing in individualized medication for patients, doctors, and clinics in a rapidly growing industry.
About Us:
Your Solution Compounding Pharmacy is a pioneering company at the forefront of personalized medicine, dedicated to providing innovative solutions for patients, doctors, and clinics. We are at a point where we are seeking key players to assist us in the next phase of our company's growth in order to effectively serve and assist a broader range of customers. That means that now is the perfect time for someone like you to join our team to help take us to the next level!
Why Us?
- Innovation Hub: Be at the forefront of groundbreaking clinical, scientific and holistic health advancements
- Collaborative Culture: Join a driven and inspired team that values collaboration, creativity, and continuous improvement with an all inclusive approach to team work and problem solving
- Professional Development: We invest in your growth, providing opportunities for further education and skill enhancement
- Truly Rewarding Work: Make a lasting impact in not only our clients and customers' lives, but also our driven and passionate team
As the Customer Relations Manager we will lean on your expertise to:
- Lead and manage the customer service team across all levels (customer facing, clinic and practice relations, online enquiries and reviews, phone calls, emails and customer experience)
- Ensure all team members operate at the highest level through training, development, and ongoing support
- Oversee the customer service across all locations, ensuring high levels of satisfaction for patients, doctors, and clinics
- Evaluate team performance through regular performance reviews, KPI tracking and data analysis, ensuring performance goals and daily operations align with business objectives
- Adapt rapidly to business growth, IT system and software upgrades, optimizing processes and resources as required
- Identify and resolve business and process flow issues to ensure turn around times and the overall customer experience is that of the highest standard
- Oversee and manage the performance of various pick up branches, focusing on profitability, business potential and market trends
As our new Customer Relations Manager you will have:
- Proven experience as a Customer Relations Manager, Customer Service Manager or equivalent role (3 years minimum)
- Strong interpersonal and communication skills, with the ability to build and maintain relationships on all levels
- Excellent organizational, business and leadership skills
- Excellent people management skills with strong conflict resolution and problem-solving abilities
- Adaptability to a dynamic and fast-paced business environment
- Experience in a sales and marketing role is desirable
- Data analysis and management experience is critical for this role
- Experience working with CRM programs is desirable
- Travel to all locations will be required for this role (travel allowance will be provided)
How to Apply:
Are you ready to take on this exciting opportunity? Apply now via SEEK. Send your resume and a cover letter, including a brief summary of your most significant achievements in a previous management role.
Join us in revolutionizing healthcare! We look forward to potentially welcoming you as the newest member of our team.
