Customer Relations Officer

A career at the City of Tea Tree Gully is an opportunity to forge long-lasting community connections while cultivating a fulfilling work life. Joining us is a chance to be part of a dynamic team, who value customer care, trust, teamwork and growth. 

We are dedicated to creating a workplace that fosters inclusivity and collaboration. We embrace individual differences and recognise the valuable contributions that diverse perspectives and experiences bring to our community. We are committed to achieving and maintaining White Ribbon Accreditation. We prioritise the well-being of our staff and strive to create an environment that promotes ongoing career growth while maintaining a healthy work-life balance. 

We provide comprehensive support to our employees. Visit our Careers page for more information.

This is a 12 month fixed term position. The Customer Relations Officer is responsible for delivering outstanding customer care by providing responsive, high quality service and accurate information to internal and external customers via multiple channels of interaction. As the first point of contact the Customer Relations Officer is expected to represent council in a positive and professional manner as defined by council’s CX service level standards. Customer relations staff are required to be multi skilled across all customer service functions including contact centre, cashiering, reception, social media and administrative work. 

To support the operational requirements of our of core customer service functions Customer Relations staff are required to work rostered hours

Key responsibilities are:

• Deliver a high level of customer care by providing professional, helpful, high quality service to customers via all channels of interaction
• Achieve agreed service level standards and KPI’s to optimize organisational and departmental goals
• Ensure all customer complaints are identified and captured via CRM system
• Input, track and monitor customer requests, ensuring timely follow up and feedback where required
• Utilise council IT applications to assist in customer service delivery
• Participate in team meetings and undertake corporate and team training as required

A copy of the position description is available here. 

• Certificate 3 in business administration or demonstrated equivalent experience in a customer service related environment
• Strong customer service skills and ability to manage complex customer interactions
• Outstanding interpersonal skills and a commitment to developing strong working relationships
• Use initiative and working with minimal supervision
• Well established verbal and written communication skills
• Be willing to undergo a pre-employment medical and police check
• Strong IT skills that enable the use of corporate systems in the day to day work activities

We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply. 

Applications close Friday 3 May 2024.

Discover your potential at the City of Tea Tree Gully.

You should read SEEK’s privacy policy and terms & conditions, if you have concerns with these policies, contact Council via 08 8397 7444 to discuss the submission of your application.