Customer Service Admin Welshpool

Customer service admin Welshpool

We are currently seeking a motivated and customer-focused individual to join our clients' team based in Welshpool as a Customer Service Officer/Admin.
Role Overview:
As a Customer Service Officer/Admin, you will play a crucial role in ensuring smooth operations and maintaining strong customer relationships. Your primary responsibilities will include handling customer enquiries, pricing, and quoting using our SAP system. You’ll be part of a supportive team that values collaboration and excellence.
Key Responsibilities:

• Sales Support:
  Assist the sales team by providing accurate pricing and quotes to customers.
• Customer Communication:
  Liaise with clients and customers via email and phone calls to address enquiries, resolve issues, and provide exceptional service.
• System Proficiency:
  Utilise our SAP system efficiently for quoting, order processing, and data management.
• Email Management:
  Handle a high volume of emails (approximately 50+ per day) effectively.
• Problem-Solving:
  Identify and resolve customer-related challenges promptly.

Requirements:

• Computer Savvy:
  Proficient in using email, SAP, and other relevant software.
• Excellent Communication Skills:
  Comfortable communicating with customers via email and phone.
• Sales Acumen:
  Previous experience in a sales-heavy role is advantageous.
• Adaptability:
  Able to handle a fast-paced environment and manage multiple tasks simultaneously.

Working Hours:
Monday to Friday, 7:30 am to 3:30 pm.
Rate: $35 p/h (65k annual salary on permanent basis)

If you’re ready to contribute to a more efficient and organised workplace, applynow by sending your resume to ************@hays.com.au orcall 0892659*** for more information.#2867148