AddressMilne AgriGroup is a progressive, privately-owned Western Australian agribusiness with interests in feed milling, animal nutrition, livestock production, meat processing and consumer marketing. Mt Barker Chicken is the meat division and is a market leader in the free-range fresh produce industry, supplying consumers with innovative meat products. We are passionate about our product and committed to exceptional food quality. Customer Service is paramount in our business, and we pride ourselves in achieving excellent standards of customer satisfaction.
We have an opportunity for the right person to join our established team as our Customer Service/Sales Administration Manager, based at our Rockingham site. The successful candidate will have excellent Customer Service experience and will take control of the day-to-day administration of the sales team and to be the key contact between Sales, Production, Distribution and NPD.
You will be joining a dynamic sales team and be a part of a close-knit and supportive team. You will have a good degree of independence within the role. You will provide exceptional leadership and direction to the internal sales team along with support to Divisional General Managers and the Sales Manager to achieved desired outcomes.
Key Requirements are:
- Previous experience in consumer and customer complaint management
- Strong communication and effective conflict resolution skills, both written and verbal
- High attention to detail
- Sound computer knowledge, including but not limited to Microsoft Office – Excel and Outlook
- Ability to multi-task, prioritise tasks and manage time effectively
- Flexible, positive can-do-attitude
- Experience in FMCG will be highly regarded
Everyday tasks include but not limited to:
- Action, investigate, resolve and reporting our customer and consumer complaints and queries.
- Liaising with key accounts including developing excellent and professional relationships
- Key point of contact between sales, production, distribution and NPD
- All general sales administrative functions and duties
- Co-ordinating promotional schedules for sales, production and procurement
- Setting up and managing pricing
- Administration relating to Customer Portals
- Forecasting weekly demand plan for production
- Managing the Telesales team
- Support the sales team and keep daily operations running smoothly
Salary is negotiable based on experience.
Joining the Team!
You will be joining a dynamic sales team and be a part of a close-knit and supportive team. As a people-first, inclusive company, our team and team culture is everything. We care about creating a workplace environment where staff feel empowered, respected and valued.
Staff Benefits:
- Laptop and mobile phone supplied
- Excellent Remuneration
- Friendly and supportive work culture
- Long-term career opportunity
- Onsite parking
- Staff discounts on products
How to apply:
If this role sounds like you, then we encourage you to apply for the role by clicking the “Apply Now” button and attaching a copy of your resume detailing your skills and experience. Short-listed applicants will be required to undertake a pre-employment medical examination and police check.
