Customer Service Administrator

Experienced, professional, resilient and adaptable Customer Service Administrators immediately available

The role of a Customer Service Administrator covers all aspects of customer service, data entry, general administration, email correspondence and accounts administration. This is an opportunity to join a values-based organisation and a team who is passionate about providing top quality care and service to their clients.

Duties and responsibilities

• Ensure all incoming phone calls are attended to in a prompt and courteous manner
• Ensure every customer is treated with respect and an empathetic approach
• Respond to all questions and queries in line with policy and procedures
• Update internal database with correct and accurate information
• Updating client management systems and general administration and data entry
• Accounts administration (PO, invoicing, reconciliations, etc)
• Follow up payments with clients

Skills and experience

• 2 - 3 years' experience in Customer Service and Administrative role of a similar nature
• Sound knowledge in MS Office Suite
• Strong organisational skills and ability to work under pressure
• High Attention to detail
• Excellent written and verbal communication skills

To be successful, you will be customer focused, have an engaging communication style, ability to work with confidential information and provide information in a supportive and empathetic manner. You will be adaptable, flexible, take pride in your work and can work in a face paced environment.

You will be required to provide National Police Clearance and proof of Covid Vaccination.

If this sounds like you apply NOW! For further enquiries please contact lauren.haddow@egmpartners.com.au

Customer service, Microsoft Office