Customer Service Advisor

Westpac

To become number one for Customer Service

Westpac is Australia’s oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.

With experience in Customer Service – and a solid track record for meeting sales targets – you’ll see this role as your next opportunity to become a new business expert. You’ll be able to communicate clearly and confidently with our customers, fostering great relationships and providing service that can really exceed their expectations. And you’ll do all of this as part of a team environment – which you’ll have worked in before.

• 🛟Query Handling
  

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

• 💬Query Handling (online / live chat)
  

  Address and resolve queries, questions, and problems via online platforms to ensure positive customer outcomes and experiences

• ✍🏼Written communication
  

  Writes in a clear and structured format to convey information and ideas effectively to a target audience

• 🤓Learning agility
  

  Identifies and applies strategies to enhance reception, retention and use of newly acquired information, skills, and abilities

• 💭Critical thinking
  

  Identifies and synthesizes patterns and trends amongst various sources of information to reach a meaningful conclusion, perspective or insight