Customer Service Advisor - South Yarra Volkswagen

Launic Motor Group is looking for a passionate Customer Service Advisor to join our Service team at South Yarra Volkswagen.

Launic Motor Group is a family owned business that has been operating as a Volkswagen Dealer since 2002. Over the years our Group has grown and expanded to now operate multiple Volkswagen & Skoda sites located all over Melbourne. 

LMG - Our Brands, our business has chosen to align itself with the Volkswagen Group of companies. Volkswagen Group is one of the world's leading automobile manufacturers and is now home to some of Australia's most recognisable brands including Volkswagen Commercial Vehicles and Skoda.

LMG Locations, we are located in the Melbourne suburbs of South Yarra, Richmond, Essendon and Ringwood.

Why Launic Motor Group?

Do you want to be part of a high performing and highly supportive team? Are you looking for future career opportunities? Do you have a passion for driving the business success and lifestyle aspirations of our customers?  If you do, come join the team at Launic Motor Group.

• Supportive Management team
• Opportunity for future growth and promotion
• Work close to home, choice of multiple sites
• Worldwide recognised Manufacture based training
• Structured Internal training pathways

Working at LMG not only provides tremendous opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.  We pride ourselves on the ability to train our staff in an effective manner in order to prepare them for further career opportunities and future promotion.

The Role

As this is a customer contact role, there is a focus on delivering a high level of Customer Service to our valued customers. The successful applicant will have experience in a similar Customer Service role.

We also offer further management support along with world recognised manufacture based training leading to becoming a fully Qualified Volkswagen Service Advisor.

As a Service Advisor, you will own our customer’s experience, from the appointment through to completion & collection of their Volkswagen.

From greeting vehicle owners on the drive way through to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. Your entire role will be cantered on creating impressive interactions where you will instinctively understand how to truly deliver a memorable experience to each and every customer.

Advisor responsibilities include but not limited to:

• Greeting customers promptly
• Obtaining customer and vehicle information
• Clearly reporting all vehicle symptoms as described by the customer.
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verifying that the final invoice reconciles with the work performed on the repair order
• Ensure compliance with Group and stakeholder policies and procedures.

The ideal candidate will have the following attributes

• Self motivated
• Well organised
• Able to work in a team environment
• Have excellent Customer Service and communication skills
• Be willing to learn
• Neat and tidy appearance
• A friendly attitude
• A current driver’s licence is required

If you are a passionate customer focused person and keen to join a company that recognises people who add value to the business, you are encouraged to apply by forwarding a cover letter and resume to:

What we offer our Team in return:

• The opportunity to work with a world-leading brand.
• Attractive remuneration package with bonuses
• Ongoing World recognised Manufacture based training program
• Ongoing internal training and career opportunities
• Supportive Management Team
• Opportunity to become part of our Fantastic Team environment

If this sounds like the role for you to drive your career to great heights with a fantastic organisation, APPLY NOW!! We are interviewing candidates for an immediate start!

LMG is an equal employment opportunity employer. We encourage applications from all diverse backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Please Note: Successful applicants will be subject to a satisfactory criminal history check.