Address Together we will make a positive impact on our customers experience
Competitive salary + industry benefits
Permanent part time opportunities working 7 day rotational shift roster located at Perth Airport
Our customers come first. We’re constantly challenging ourselves to re-imagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.
Airports are the heart of our operation. It’s here people connect with the Spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.
As a Customer Service Agent, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.
As a Customer Service Agent, you’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers. In addition to this, you'll learn technical skills to operate airport infrastructure.
We’re looking for proven, dedicated Customer Service professionals to be Customer Service Agents.
You’ll have:
Ability to work a 7 day rotational shift roster covering a 24/7 operation
Recent face to face Customer Service experience within the hospitality, tourism or other customer focused industries
A passion for Customer Service with a proactive 'can do' attitude
A proven ability to manage and diffuse difficult situations
Well-developed problem solving skills and able to follow through to resolution
A strong communicator, and listener
Ability to work both in a team environment and independently
Ability to adapt to an ever changing, fast paced operational environment
Compassion and empathy for special needs customers
Exceptional grooming and personal presentation
Ability to successfully complete a Pre-Employment Medical
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.
If you’re ready to step into a culture that will challenge and excite you, and meet the above requirement then we want you to register your interest for future positions in our Perth Customer Experience team.
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