Address Cleanaway is Australia’s largest waste management organisation with over 7,500 employees working at over 400 sites. We have been around in Australia for over 50 years, delivering solutions that offer extraordinary benefits not just for our customers, but for our communities and environment we live in. Cleanaway provides sustainable waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies.
Your new role
Provide customer support to Cleanaway customers and clients in a contact centre environment.
Proactively handle internal and external customer queries and issues.
Manage customer complaints to resolution, escalating where needed.
Maintain and update customer information and requests.
Work with our customers to help contribute to a sustainable future.
About You
Previous experience working in a contact centre role or busy Customer Service environment.
Accurate data entry, administration and time management skills.
Excellent communication skills, both verbal and written.
Ability to work onsite in a rotating roster between 7.00 am – 5.00pm.
Intermediate MS Office skills and CRM tools e.g. Sales Force would be highly regarded.
This is a fixed term contract until June 2025.
Why Cleanaway:
Zero harm safety culture: the safety, health and wellbeing of our people and the communities where we operate are our first and foremost consideration.
Strong job security: high growth Australian owned essential service business.
Australia’s largest waste management company: career progression and development opportunities.
Sustainability is taken seriously at Cleanaway: contributing to reducing waste for the planet.
Company commitment to diversity and inclusion programs: 18 weeks paid primary carer leave top up and flexible working arrangements.
Great company benefits: Company share scheme, company discounts, salary packaging, flu vaccinations, EAP and more.
Cleanaway is an employer of equal opportunity and encourages and values diversity and inclusion. We welcome applications from First Nations peoples, mature age and early careers, and people from all cultural backgrounds.
