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SalaryBE THE DIFFERENCE
At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The opportunity:
Receive inbound calls and/or make outbound update calls to Group Claims clients and members within the agreed turnaround times and in accordance with our business operating protocols, and in doing so provide a quality
customer experience to our clients.
To do this successfully you will:
- Providing expertise in dealing with any Group Claims client and members with phone enquiries
- Providing regular outbound communication to clients and members
- Investigating and resolving disputes
- Responding to general enquiries received via Group Claims email address
- Perform other administration tasks or responsibilities as directed
- Customer Service Experience
- Exceptional verbal communication skills and good written skills.
- High attention to detail to ensure accuracy of all tasks
- Strong customer service focus and interpersonal skills
- Good computer skills including Word, Outlook and Excel.
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement
As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group with a presence in 18 markets in Asia-Pacific – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.
AIA is different. Are you?
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact: Delroy-D.Sargeant@aia.com, William-W.Trewella@aia.com
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
