Address
Form of workCustomer Service Consultant(s) – multiple roles
Are you passionate about making a tangible difference in people's lives? Do you excel in a collaborative, supportive environment where curiosity and a willingness to learn are valued? AccessEAP is seeking three empathetic and proactive Customer Services Consultants to join our dedicated team.
Role Overview
As a Customer Services Consultant, you will be the first point of contact for our clients, providing empathetic and effective support. Your role will involve handling sensitive telephone conversations, and connecting clients with the appropriate resources or counselling services.
About Newport & Wildman (AccessEAP)
With over 30 years dedicated to supporting people feel their best, Newport & Wildman (AccessEAP) have extensive knowledge and experience working within communities across Australia. The team work hard to journey with people to find a more positive and happier state of mind. As a profit-for-purpose organisation Newport and Wildman (AccessEAP) go about things differently. Work with AccessEAP and you are part of improving the mental health and wellbeing of organisations, individuals and the wider community across Sydney/Australia.
Key Responsibilities
- Deliver exceptional Customer Service, ensuring clients feel supported and valued.
- Manage inbound and outbound calls with professionalism and care.
- Maintain accurate records and adhere to confidentiality standards.
- Collaborate with the team to improve service delivery and client satisfaction.
We're Looking For …
- A strong communicator with excellent phone etiquette.
- Experience in Customer Service, preferably in a call centre or similar environment.
- The ability to handle multiple priorities and navigate challenging conversations.
- A team player with a collaborative and proactive approach.
- An individual who aligns with our culture of curiosity, learning, and empathy.
Why AccessEAP?
- Birthday Leave
- Wellness Program
- Flare Online Discount Vouchers
- Quarterly Recognition Program
- EAP Services (4 sessions per issue per year)
- Social Events
- Group Supervision Support
- A supportive environment where you can grow and make a meaningful impact
If you're eager to contribute to a workplace where employee wellbeing is a priority, and you meet the above criteria, we'd love to hear from you.
Want to Know More?
A full Position Description is available here: https://belrosegroup.com.au/jobs-list/
Contact Olivia, People & Culture Officer at The BelRose Group, for more details on 📞 0429 473 *** or 📧******@belrosegroup.com.au
How to Apply
Submit you application here: 🌐 https://belrosegroup.com.au/jobs-list/
Join AccessEAP and make a meaningful difference in promoting mental well-being in the workplace. If you're ready to take on this rewarding challenge, apply now to become part of a team where your work truly matters.
Note: AccessEAP is an inclusive employer, committed to improving and sustaining employment outcomes for people from diverse backgrounds. We encourage Aboriginal and Torres Strait Island people to apply for a role with AccessEAP in appreciation of their cultural competence, insights and knowledge they would bring to the organisation.
