Customer Service Officer

ASSESS provides independent medical expert opinions to legal and insurance clients.

To coordinate and deliver as a member of a client services team, a range of high quality, client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients. Specifically:

• Establish and maintain effective and robust relationships with all medical Consultants, external Clients, and internal staff to ensure the delivery of excellence in quality and service.
• Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments.
• Provide administrative support to the consultant practitioner, as necessary, to support the effective delivery of their services to Assess Medical Group.
• Provide information and advice to clients, or prospective clients, to ensure that an effective client relationship is developed and maintained to the benefit of both parties.
• Work collaboratively with other team members to achieve team goals and foster positive client and consultant practitioner relationships.
• Undertake other tasks assigned to Client Services to provide a comprehensive and high standard of quality services to clients.
• Respond to client enquiries regarding report status, invoicing or other matters to support their receipt of ‘quality’ and timely reports.

• Experience in understanding case management practices relating to independent medical reports would be desirable but not essential.
• Experience in coordinating and delivering client focused business processes and services.
• Demonstrated ability to provide excellent client service to both internal and external clients.
• Demonstrated ability to work independently and within a group environment.
• Excellent oral, written and interpersonal communication skills.
• Proven experience in managing multiple stakeholders and associated skills in influencing and negotiation.
• Commercial awareness and track record of working within a goal oriented environment.
• A personal approach which is positive, enthusiastic, friendly and helpful.
• Strong prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
• Computer literacy, with proficiency in Microsoft Office (Word/Excel/PowerPoint).
   

You are welcome here.

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.