Customer Service Officer

Extrastaff is one of Australia's leading providers of recruitment services across the Blue Collar, Industrial & Health Hospitality sectors. Backed by Business NSW, we are a national organisation that has offices across Australia that allows us to offer support to our clients and candidates no matter where they are located. With over 50 years of experience, we have a vast knowledge of providing casual, temporary, and permanent staff to Australian businesses.

Extrastaff is seeking a dynamic Customer Service Officer to join a Manufacturing company located in Mile End South.

What you can expect from the role:

• Be the first point of contact for Customers collecting or placing orders.
• Create orders and delivery documents in the ERP SAP system.
• Liaise with freight carriers to ensure efficient delivery of products to our customers and to resolve delivery issues.
• Liaise with the production teams regarding stock availability and lead times.
• Develop and maintain customer relationships.
• Answer general product queries.
• Provide feedback to the team to help improve Customer Service culture, response time and tools to improve staff and customer experience.
• Support the Commercial Team as required.

Applicants must have experience in the following skills:

• Proven Customer Service skills.
• Strong interpersonal and communication skills.
• Ability to work independently and coordinate several activities simultaneously.
• ERP/ CRM Systems knowledge advantageous but not essential (SAP & Salesforce preferred).

At Extrastaff, our values guide all that we do and who we are. We are passionate about providing an inclusive workplace, where we learn from each other to create a better Australia. We care about our people and those we represent. We achieve success through a collaborative and courageous working environment. Extrastaff is passionate about people and their stories. You belong, no matter who you are, how you identify, or your background.

Should your skills and experience fit the above criteria, please apply by following the link