AddressAre you passionate about gaming, technology, and helping people?!
Next Level Racing’s Customer Service Team is looking for a Customer Service Representative to add to its team! Next Level Racing is the world’s foremost brand revolutionizing simulation with our industry-leading product range for racing and flight. Our focus lies in innovation and quality to meet the demanding needs of sim racers, flight enthusiasts, and gamers. We continue to lead the market with innovative designs and technology. Our range of products is sold in more than 50 countries. This is a great opportunity to work in an interactive office and show your work on a global scale for the growing community of gamers. Next Level Racing's extensive collaboration with leading brands like Boeing, Ferrari, Ford, SONY, and iRacing has led us to be a global leader in the simulation space, including leading esports teams globally. We are also proud to be the winner of the 31st Queensland Exporter of the Year Award and Good Design Award Gold Winner 2020.
At Next Level Racing, we take pride in our Customer Service ensuring that every customer is left with an exceptional experience and provided with enhanced product knowledge along with solutions according to their requirements, understanding their concerns and ensuring that they have been resolved promptly and maintaining our brand presence through quality responses to live chats and reviews.
As a frontline member of Next Level Racing, you have a can-do attitude, are solution-oriented, think outside the box, and are customer-centric. As no two days are the same, your flexibility and willingness to learn will be your biggest asset. You will work in a fast-paced environment that expects and values being committed and reliable in your daily tasks. Your ability to work independently and in group environments is key. We aim to foster a positive work environment that focuses on growth and collaboration.
Responsibilities
- Provide a world-class customer experience via phones, live chats, emails, and in walk-ins to our showroom.
- Support eCommerce customer experience through placing orders, setting up returns, replying to customers, and helping with troubleshooting the products.
- Manage tickets and resolve customer queries promptly.
- Manage and respond actively to live chats, reviews, and E-Commerce platforms.
- Performs additional projects, duties, and assignments as required.
- Provide product information to our customers to ensure the best product for them.
- Build relationships to create life-long customers.
- Achieve personal and team productivity targets.
- Coordinate sales efforts with team members and other departments.
- Achieve agreed upon sales targets and outcomes within the schedule.
- Present, promote, and sell products/services using positive engagement with existing and prospective customers.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Requirements
- Can work in Australia without restrictions.
- A high school diploma is required; post-secondary education is an asset.
- Proven work experience as a level 1 or 2 Customer Service Representative. The sales aspect of the role is a bonus.
- Previous experience with Freshdesk or any ticketing software, Monday.com, and Shopify (Desired)
- Excellent selling, oral and written communication, and negotiation skills
- Prioritizing, time management, and organizational skills
- Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, and ability to type 50 wpm, and strong experience navigating the internet.
- Quick learner with the ability to complete training
- Take charge attitude and ability to direct conversation.
- Strong organizational, multitasking, and time management skills
- Responsible and dependable
- Passionate about gaming and racing
- Coachable, adaptable, and open to feedback
