Customer Service Representative

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

The Opportunity

Come and discover the opportunity to join our Lysaght business in our Archerfield team as a Customer Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

As a Customer Service Representative, you will be the voice of BlueScope for our customers, ensuring exceptional service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude will be on full display as you take new orders and quotations, providing product and pricing advice and manage a variety of day-to-day enquiries.  With the support of a strong leadership team, you will be given every opportunity to further develop your career in Customer Service and sales with us here at BlueScope Australia.

Enjoy a competitive salary package including participation in our employee incentive scheme (bonus). You will have access to various health and wellbeing initiatives including Employment Assistance Program, Employee Real Deals and on-going learning, support and training. Part-time options will be considered.

What Will You Do?

Providing tailored solutions to our customers, you'll also be:

• interacting with our customers via phone and email to manage a variety of enquiries 
• preparing and following up customer quotes, entering and managing orders whilst supporting our sales teams
• coordinating and managing the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
• managing the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues and seeking ways to improve the customer’s experience

More About You

Along with your ability to understand and uncover customer needs transforming these into improved service offerings, you'll bring:

• strong customer focus with the ability to resolve issues effectively and efficiently 
• the ability to pick up new and custom IT systems quickly
• a proactive approach in building constructive and effective relationships 
• high attention to detail and ability to complete multiple tasks simultaneously 
• a commitment to your own safety and well-being while caring for others 

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities

• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/.

Together we can make a world of difference.

Applications Thursday, 23rd May 2024.