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Form of workCUSTOMER SERVICE SUPERVISOR
Full Time Position
Darwin, NT
Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team.
To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Supervisor to join our exceptional team. We provide the keys for you to drive your career!
What are the Perks?
- Profit Sharing Program
- Generous discounts on our brands
- Employee Car Sales Program
- Car Leasing Program
- On-site Airport Parking
- Additional days leave per annum
- A focus on sustainability
- Targeted charity partnerships
- Key focus on wellbeing and safety
- WGEA Certified workplace
About the Role?
As a Customer Service Supervisor, you will be responsible for leading and coaching the frontline team at our Darwin store to deliver Customer Service excellence and to achieve revenue growth through sales options. In this role you will;
- Hold daily briefings with your team to communicate strategies, actions, and business performance
- Personally manage key customer relationships and support team in dealing with customer issues
- Continuously analyse customer satisfaction scores and take corrective actions
- Plan & schedule staffing levels in line with business volume and targets
- Continuously train and coach all employees
About You?
To be successful in this position, our newest team member will have the following:
- Previous supervisory/management experience in a Customer Service orientated environment
- Skilled ability to lead, grow and maintain a cohesive and high performing team
- Planning, organization & time management skills
- Expert Customer Service and sales skills
- Experience working in a fast paced and challenging environment
- A full and current AU driver’s licence with the ability to drive automatic vehicles
About the Offer?
In return for your hard work and dedication, in addition to the company perks, you will be rewarded with:
- A competitive annual salary package
- Opportunities for career growth and development
- A supportive team environment
- Employee Benefits and a motivating company culture
- Fully maintained company vehicle and tolls provided!
At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.
This is a brilliant opportunity for an individual who is passionate about Customer Service and has the ability to work collaboratively as a team to achieve targets.
Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process
