Address WHAT'S THE ROLE?
We are seeking an exceptional Customer Service Team Leader to join our warm and friendly Customer Service Team in the Rhodes Corporate Park. You will be responsible for achieving goals in the development of customers through telephone sales and developing the Customer Service Team.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
Managing a large and dynamic team of inbound Customer Service Representatives
Coaching team members in effective telephone sales, product knowledge, new marketing campaigns and SAP skills
Achieving key Customer Service inbound targets such as Order Accuracy, Service to Sales and Service Level
Ensuring the right recruitment and effective onboarding of new team members
Reliable and efficient Order Processing and Service Excellence
Understanding of Application Selling and excellent Problem-Solving ability
Working with senior stakeholders across the business
Driving a strong team culture
Hilti is committed to diversity: 21% of Hilti's management positions worldwide are filled by women.
WHAT DO WE OFFER?
A competitive salary base and bonus
An extra week of leave - i.e. 5 weeks leave
Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
Two (2) paid days per year to give back you your community & volunteer
Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
Access to our onsite gym & pool facilities
A diverse and inclusive culture – with over 39 different nationalities at Hilti Australia
Opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
WHAT YOU NEED IS:
Relevant experience in a Customer Service or complex customer-facing sales role
Demonstrated ability to lead a team and drive a strong culture
Ability to coach, develop and provide feedback to team members
Continuous process improvement experience
Ability to manage projects and meet tight deadlines
Solid understanding of MS Office and experience using SAP ERP
WHY SHOULD YOU APPLY?
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what’s next. Interested? Apply ASAP and we'll review applications as they come in!
APPLY NOW
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Be Where You Belong
Find your future in a market-leading business with a truly caring and performance-driven culture.
Who We Are
Explore your strengths
Here at Hilti, we focus on potential over track record, giving you the chance to build on your strengths and grow your skills
Who We Are
Build a better future
Ever since our foundation, we have focused on innovation to drive our success and help build a better future for our customers.
How We Work
