Customer Solutions Agent (Norwood SA)

If you have a passion for providing key customer service without the requirement of making cold or sales based calls then this role is for YOU!
If you pride yourself on being a reliable, driven and self-motivated individual then we want YOU to join our Customer Service team based in our Norwood Office!
We are seeking multiple Customer Solution Agents to provide support for our customers in relation to orders and general inquiries. In this opportunity, you will work off a rotating roster with shifts ranging between our opening hours of 6am - 4.30pm Monday to Friday and rotational roster for Saturdays, 6 am to 12 pm (at Overtime rates).
This exciting opportunity will see you:

• Receive orders and enter them into our systems in a precise and agile manner (with training provided)
• Understand production capabilities of the Boral plant and truck network Monitor progress of deliveries and provide delivery status information to the customer, using vehicle tracking systems
• Build professional relationships with customers and internal teams.

As our ideal CSA, you will have the following:

• Be a punctual, professional and reliable team member, joining your peers in the office - 5 days per week.
• Enthusiastic customer focus, willing to be an integral part of a busy and efficient order-taking and distribution team
• Exceptional communication skills to identify and resolve customer issues and capture customer orders with the highest level of precision
• Computer literate
• Proven ability to learn and meet the challenges of an ever-changing environment.

Why YOU should join Boral!

• We value your abilities and reward results that drive business success
• Genuine opportunity to develop and upskill through tailored succession planning into a variety of roles including sales and our broader customer service team
• Be a part of a fun and dynamic team that celebrates wins with team lunches and incentives.

About Us!
Boral is the largest vertically-integrated construction materials company in Australia. Our network includes prized quarry and cement infrastructure, bitumen, construction materials recycling, asphalt and concrete batching operations. We employ about 9,000 employees and contractors across our operations that span more than 360 sites nation-wide. For more than 75 years we've been building something great in Australia - rarely a day goes by that you wouldn't pass one of our sites or trucks, enter a building, use a road, bridge, tunnel, footpath or other critical infrastructure that our people and products have helped enable.
Application closing date: 06 Jan 2024