AddressJoin DXC Technology (NYSE:DXC) and be part of a team of brilliant individuals who embrace change and seize opportunities to advance their careers while amplifying Customer Success. At DXC, people are the heart of our business, and we work together as a global team to deliver excellence for our customers and colleagues in over 70 countries and with over 6,000 customers worldwide. We use the power of technology to provide mission-critical IT services that move the world. Visit DXC.com to learn more about us.
We have an exciting opportunity for a motivated Customer Success Manager (CSM) - CISCO to join our team! As a CSM, your objective will be to ensure long-term strategic success and delivery to our focus customers and clients by driving their adoption of solutions and services to help them achieve their business objectives and realize business value from their purchased Solutions. You will achieve this through early engagement with customers, identifying and expanding opportunities, and ensuring renewals.
What you will be doing:
- Actively work with clients to ensure timely usage reporting through monthly compliance efforts and to ensure upcoming renewals are executed and renewed with SLMS (Software License Management Services).
- Monitor vendor mailboxes and respond to client, account executive, and Partner account executive requests.
- Assist with the customer onboarding process.
- Ensure clients adhere to the terms of their agreement through general licensing support and in-depth compliance reviews.
- Advise clients on the best practices of their Agreement and User License Rights.
- Assist clients with post-sales inquiries pertaining to licensing questions, operational issues relating to reporting, including part numbers/pricing.
- Establish and maintain strong channel partner relationships.
- Work with partner BDMs (Business Development Managers) to develop strategies to increase hosted licensing sales through the channel.
- Ensure that customers, sales, and internal teams are always updated with the latest news and offerings on the Microsoft software vendor programs that you support. You will be accountable for making sure that key information related to the vendor program(s) you support is distributed to various audiences in a timely manner.
To be considered for this role, you must possess the following skills and experience:
- BS or equivalent in Business Information Systems or equivalent degree required
- Cisco quoting, and familiarity of CCW and other Cisco quoting and licensing tools
- Cisco license management (or ability to interpret Cisco software and licenses)
- Demonstrated experience in the third-party software licensing domain.
- Strong planning, analysis, and communication skills.
- Product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs into completion.
- Ability to work according to strict deadlines and manage various demands.
- Ability to build and manage a variety of financial opportunity pipelines.
- Desirable IT integrator knowledge/experience.
- Prior experience in CX/SDM (Customer Experience/Service Delivery Manager) role in a large environment.
- Prior experience with software vendors, their commercial models, and licensing/software.
- Understand SES’ suite of products and have the ability to articulate key features and customer benefits of these products
- Represent DXC Connect promote SES’ benefits to internal and external clients
- True up / True Forward review, preparation of quarterly and annual billing adjustments
If you have a passion for people, excellent communication and problem-solving skills, and the willingness and ability to self-learn, then we would love to hear from you! Join us and be part of our team dedicated to delivering excellence in everything we do.
Why DXC?
Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.
DXC Technology is dedicated to ‘putting its people first’. We offer competitive remuneration; benefits, training and career opportunities - as well as a culture that demonstrates our employees are our priority.
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
