Customer Support Coordinators

To support our rapid growth, we are seeking vibrant and highly engaged individuals who are inspired by customer excellence with various roles available. These permanent full-time positions are commencing in early February 2023!
 

Wanting a change in career? 
Are you passionate about customer excellence?
NEW YEAR > NEW YOU > NEW JOB!!

Our 24/7 centre is located in the heart of Parramatta CBD. At the Ventia Operations Centre, we work closely with a diverse range of customers who are active participants of several front-line public services and sectors. These are schools, defence and social infrastructure networks, social housing, and corporate real-estate.
 

What is on offer:

• Competitive hourly pay rate
  • Clerks Award > Level 3 > $26.15 per hour
  • Shift loading and penalties will apply for afternoon/night shifts and weekend work.
• Join our hub for emerging talent
• Fantastic, collaborative, supportive and fun team
• Opportunity to learn from industry experts who have wealth of knowledge
• Fun and comprehensive onboarding induction and training program designed to set you up for success!
• Monthly rewards and celebrations
• Free coffee and snacks
• Access to VenPerks - Ventia's employee benefits platform.
• Goal orientated daily and monthly competitions
• A great central location close to public transport.

A day in the life;
Provide high-quality customer service by telephone and email. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests. You can expect to:

• Respond to high volume inbound calls from members of the community
• Providing a positive customer experience 
• Matching customer needs to solutions
• Manage the customer experience through dispatching work orders
• Case management of service outcomes/managing urgent or high priority work order needing fast resolution
• Maintain and update various databases, spreadsheets, and documents

What you bring to the role;
Previous customer service, trade coordinator or call centre experience in any industry (desirable)

• Ability to listen and demonstrate empathy to customers
• Have strong passion for customer experience
• Must be tech savvy, have strong keyboard and systems skills
• Resilience when dealing with challenging calls
• You enjoy a fast paced, high-volume environment 
• You can balance diversify with some repetitive tasks
• You bring your best to work every day

The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities.

Diversity
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Aboriginal and Torres Strait Islander people are encouraged to apply for this vacancy.

If this role is of interest to you, please click the apply now button or email your CV to recruitment@skoutsolutions.com