Address
Form of workCustomer Triage Officer
Part Time 4 days per week 9am – 5pm. May include Saturday hours.
Perth Family Relationship Centre
Relationships Australia WA is a leading provider of relationship support services to the West Australian community with professional and highly motivated staff.
About the role
We are offering one 12-month fixed contract position of Customer Triage Officer in the team at our Perth Family Relationship Centre office. The position involves providing information and referrals for clients, and supporting the clinical team by scheduling appointments, taking calls and offering referrals to appropriate services.
The current vacancy is 4 days per week.
Skills, experience, and qualifications
This position requires a person who has ADVANCED administration experience. It is essential that the successful applicant has the following skills:
- A high degree of accuracy in data entry
- Ability to maintain strict confidentiality in a clinical environment
- Ability to provide accurate information to clients
- Ability to handle high level call volumes
- Multi-tasking – dealing with face to face clients, calls and data entry simultaneously
- Ability to work well in a team
- Working with spreadsheets, Outlook and Word
- Data base management
- Time management
Please contact Alison Rowe by phone (08) 6164-0301, or by email ***********@relationshipswa.org.au for more information.
Application instructions:
Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees via SEEK.
Applications close on 12 April 2024.
Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.
