Address Who are we? At FedEx, moving the world doesn’t only mean
delivering for our customers around the globe. Moving the world is also about
creating what’s next.We’re team FedEx –
500,000+ people strong around the world. The work we all do comes down to one
purpose: to provide our customers with outstanding experiences as we connect
the world to what’s next. This isn’t a place to
get just a job, here you get a career for life. It’s a place to enjoy constant
change, growth, and progress in your career. Our willingness to
innovate and transform is what keeps us at the forefront of our industry. With
curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and
better ways to deliver results – for our customers, for our people and for the
planet.Here you will be given the flexibility and the
empowerment to reimagine the new, spread your wings and see your impact. By
doing so, we are motivated to be better together. And together, we always
manage to drive and deliver excellence.Our ValuesOur culture values empower us to deliver great
results. With one FedEx culture, we:Take care of each other | Commit
to do good | Own outstanding | Drive business results | Create what’s nextAwards FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001 Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023 What you’ll be working onAs a Customs Clearance Agent, you will be
responsible for coordinating and managing Customs Clearance activities for
import and export shipments. You will ensure compliance with customs
regulations, maintain accurate documentation, and provide exceptional customer
service to our clients.The role does have a rotating roster, with
occasional afternoon/evening and weekend work.Prepare and review customs
documentation, including invoices, bills of lading, packing lists, and
import/export permitsCommunicate and collaborate
with customers, freight forwarders, and government agencies to gather necessary
information, resolve inquiries, and address customs-related issuesClassify goods based on
customs regulations and determine applicable duties and taxesLiaise with the Australian
Border Force (ABF) and other regulatory bodies to facilitate the customs
clearance process and resolve any issues that may ariseStay up-to-date with changes
in customs regulations, trade agreements, and tariff structures to ensure
compliance and provide accurate advice to customersEnsure accurate and timely
submission of customs declarations and maintain proper documentation in
compliance with company policies and regulatory requirementsCollaborate closely with
internal stakeholders, including operations, customer service, and sales teams,
to ensure smooth and timely Customs Clearance processesProvide exceptional customer
service by proactively addressing customer inquiries, resolving issues, and
ensuring customer satisfactionPost Code: 2036 | MatravilleWhat you’ll bring to the teamExperience or desired to learn customs
clearance operations, preferably within the logistics or freight forwarding
industryAbility to understand Australian
customs regulations, procedures, and trade compliance requirementsCapability to use Customs Clearance
software and online customs portals (e.g., Integrated Cargo System - ICS)Excellent attention to detail and
organizational skills to manage multiple shipments and documentation accuratelyStrong interpersonal and communication
skills to interact effectively with customers, colleagues, and government
agenciesAbility to prioritize tasks, work under
pressure, and meet deadlines in a fast-paced environmentKnowledge of tariff classifications,
duty rates, and Free Trade Agreements (FTA) is desirableBachelor's degree in logistics,
international trade, or a related field is an advantageWhat
you can expect to getSpread your wings and take ownership of your career
with opportunities to advance through internal promotions, job rotations, and
cross-functional projects – we make sure you have everything you need to become
anything you want to be. Whether it’s professional courses or on-the-job learning. Leadership
development or technical skills and training. Tutoring, coaching, or mentoring.
The depth and breadth of learnings are boundless with free in-house training
& development programs and paid tuition assistanceHealth
& wellness, employee assistance, and rewards and recognition programsSpecial
employee discounts on medical insurance, computers, electronics, travel
packages, and much more…Equal opportunitiesOur greatest asset at FedEx is our people. We are committed
to building a diverse, equitable and inclusive workforce, and offer equal
opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel
your experience does not align with all the aspects in the job description as
you could be exactly who we need for this or another opportunity.We do not tolerate discrimination or harassment based
on race, color, ethnicity, national origin, religion, sex, age, genetic
information, citizenship, disability, marital status, pregnancy, sexual
orientation, gender identity, gender expression, veteran status or any other
characteristic protected under national, state, or local laws. We will
reasonably accommodate team members and third parties with physical and mental
disabilities.Interested?Everyone at FedEx has
a part to play. It’s about coming up with smart solutions, remaining resilient
in the face of setbacks, and going above and beyond to get the job done. And
whether you’re a business leader or delivery driver, you’ll be empowered to
take responsibility and overcome each challenge in your own way. If this position and
working environment sound like the right fit for you, then do no wait and
please apply today.Please
note that this position is a ‘Customs Clearance Agent’ role, and the title of
this role will be ‘Clearance Agent' in line with the global FedEx title
structure.
