Customs Clearance Manager

Who are we? At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.We’re team FedEx – 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results – for our customers, for our people and for the planet.Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.Our ValuesOur culture values empower us to deliver great results. With one FedEx culture, we:Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s nextAwards  FedEx has consistently ranked among the top 20 in the “World’s Most Admired Companies” report, published in FORTUNE magazine, since 2001 Ethisphere named FedEx as one of World’s Most Ethical Companies® in 2023 What you’ll doAs a Customs Clearance Manager, you will oversee and manage all aspects of customs brokerage operations, ensuring compliance with relevant laws and regulations while providing efficient and timely clearance of shipments.Main responsibilities:Lead and manage a team of customs brokers, providing guidance, training, and support to ensure optimal performance and adherence to company policies and procedures.Serve as the primary point of contact for customs authorities, customers, and internal stakeholders regarding customs-related matters.Develop and implement strategies to enhance customs brokerage operations, streamline processes, and improve efficiency.Stay up to date on changes in customs regulations and requirements, communicating updates to relevant teams and implementing necessary changes to ensure compliance.Review and audit customs documentation to ensure accuracy and completeness, resolving any discrepancies or issues as needed.Collaborate with internal departments, including operations, sales, and customer service, to address customer needs and support business objectives.Monitor and analyse key performance metrics, identifying areas for improvement and implementing initiatives to drive performance and productivity.Post Code: 2036 | MatravilleWhat you’ll bring to the teamBachelor's degree in a relevant field such as International Business, Supply Chain Management, or Customs Brokerage highly desirableCertified Customs Broker license preferred.Significant experience in customs brokerage operations, with at some in a supervisory or managerial roleIn-depth knowledge of customs regulations, procedures, and documentation requirements.Strong leadership and management skills, with the ability to motivate and develop a team.Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.Proven ability to problem-solve, make decisions, and prioritize tasks in a fast-paced environment.Proficiency in relevant computer applications and customs brokerage software What’s in it for you?Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects – we make sure you have everything you need to become anything you want to be.Whether it’s professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistanceHealth & wellness, employee assistance, and rewards and recognition programsSpecial employee discounts on medical insurance, computers, electronics, travel packages, and much more…Equal opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.Interested?Everyone at FedEx has a part to play. It’s about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you’re a business leader or delivery driver, you’ll be empowered to take responsibility and overcome each challenge in your own way. If this position and working environment sound like the right fit for you, then do no wait and please apply today.Please note that this position is a ‘Customs Clearance Manager’ role, and the title of this role will be ‘Operations Manager’ in line with the global FedEx title structure.