AddressCreated by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.
About the role
As a Data Platform Support Specialist in Investments, you'll play a critical role in daily business support, maintenance and testing of a cloud-based Data Platform used by the internal CBUS Investments team.
Working closely with both the business unit and the engineering team you'll ensure that the daily operation of the platform is successful by identifying and responding to any problems and queries in the day-to-day operations.
The role is embedded within the growing CBUS Data and Insights team, utilising the latest technology stack from Microsoft Azure, working closely with the Investment business unit and external technology suppliers to generate greater investment returns and enable greater business opportunities.
What you bring
- Demonstrated experience in providing level 1 or level 2 support for a cloud-based platform.
- Strong communication skills with the ability to build relationships and work collaboratively with technical and non-technical stakeholders.
- Experience in working within financial services, preferably with exposure to Investments.
- Understanding of basic SQL usage with the ability to write read queries or to use existing queries to traverse data sets.
- Strong time management and multitasking skills.
- Ability and desire to proactively identify operational issues based on data driven methods.
- Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
- Experience and willingness to work in an agile environment with an interest in supporting UAT activities, or some previous testing experience.
- Experience in supporting operational cloud platforms.
- Experience with third party Investment systems such as Factset, BarraOne, Bloomberg.
The Data Platform Specialist is responsible for level 1 and 2 support functions, escalating to the engineering team, where necessary.
A high level stakeholder management is required, understanding how the end users interact with the platform and to actively look for ways to improve their experience.
As this role deals closely with the Investments team, a background in finance and/or investments would be highly advantageous.
A high level of involvement with UAT execution will also be expected for any new functionality being delivered by the engineering team, ensuring that the features being released can be understood and well supported.
- Level 1&2 support for Investments Data Platform for the internal CBUS Investments team.
- Perform troubleshooting, analysis and resolution of technical problems related to the daily operation of the platform and its applications.
- Escalate complex or urgent issues to higher levels of support or engineering teams.
- Assist users with general enquiries from the business around platform operation and setup.
- Educate and train users on the platform features and best practices.
- Document and report platform issues, solutions, and feedback.
- Collaborate with other support staff and engineering teams to ensure user satisfaction and platform reliability.
- Monitor established data flows and alerts for errors.
- Participate in User Acceptance Testing (UAT) of the platform and its applications, as required by project scope and goals.
- Coordinate with the QA and UAT teams to understand the test cases, scenarios, and scripts for the platform.
- Promoting awareness of our data assets across the wider business.
Belong at Cbus
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.
We're keen to hear from you
If you've read through the requirements of this role and you feel like you haven't fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via *******@cbussuper.com.au
Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website, cbussuper.com.au/careers
Applications Close: 24th May 2024
This is a full-time permanent position based in Melbourne
Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.
