Debt Recovery Officer & Commercial Agent

Tasmanian Collection Service is the recognised leader for Debt Collection in Tasmania with offices in Hobart, Launceston & Burnie. We are a family and choose the best people to fit our culture for the long term. Our average staff tenure is about 14 years, so you can gauge our staff satisfaction level.

We have a great opportunity for a customer focused Collection Officer & Commercial Agent to join our Debt Collection team in our Hobart office on a full-time basis. And if you don't have your Commercial Agents Licence, don't let that deter you. We will pay for and provide you with all the necessary time to complete the qualification and obtain your licence.

The person we are looking for will, 

• always put the needs of our clients and customers first
• maintain high levels of confidentiality
• be a team player and natural leader
• be a problem solver, always looking for solutions
• have strong verbal and written communication skills with an outstanding telephone manner
• have confidence to talk to customers at their homes
• be an excellent negotiator, always seeking the best outcomes for our clients
• show great attention to detail
• understand the importance of following policies & procedures
• thrive on meeting daily/monthly work targets and KPIs
• have previous experience in a debt collection, field agent work, accounts receivable, customer service or similar role

You will be responsible for,

• developing and maintaining positive working relationships with clients & customers
• conduct field calls to the customer's residence to discuss outstanding accounts
• contacting clients in a proactive manner to ensure service levels are maintained
• actioning overdue debtor files by phone and correspondence in a respectful manner
• assessing accounts and recommending legal action where required
• entering and maintaining accurate file notes
• handling customer queries
• processing credit card payments
• meeting and exceeding KPI’s

If you are customer focused, diligent, hardworking, honest, determined and interested in joining a Tasmanian owned company that really values its employees, then we’d love to hear from you. 

Your cover letter and detailed CV should include answers to the following:

• Do you have credit collections experience?
• How many years experience do you have as a collections officer/customer services officer?
• How do you feel talking face to face with customers at their residence?
• Your current status regarding rights to work in Australia.
• How many years of accounts receivable experience do you have?
• Which Microsoft Office products are you competent in?
• How do your friends describe you?
• Can you supply references from past employers?

Applications close 5pm Friday 22nd March.  For a confidential discussion please contact our General Manager - Jenny Sparks on (03) 6213 5513.