Address
Form of work
Salary- Up to $185k base + super
- 50% WFH, 2-3 day's a week in the office
Role purpose
The Delivery Manager is responsible for managing and overseeing the end- to-end delivery of customer platform implementations (both hands-on delivery management and delegation to delivery team members) and contributing to the practices used in all deliveries.
This role is accountable for delivery success and requires ownership of the customer and ownership (commercial and otherwise) of the financial and non-financial outcomes of projects and BAU implemented on the platform.
Responsibilities
- Manage customer projects to achieve objectives, on time and within budget.
- Manage project team members to meet project goals, adhering to their responsibilities and project milestones.
- Take ownership of project estimates and project plans for all customer delivery activities.
- Procure adequate resources to achieve project objectives and planned timeframes.
- Proactively anticipate, manage and resolve risks and issues, providing timely feedback to the customer and timely escalation to the Portfolio Manager where necessary.
- Building strong commercial relationships with customers including all relevant external stakeholders.
- Managing the pre-sales process including scoping new customer requests, estimating project plans, communicating with prospective customers through workshops and formal proposals.
- Manage customer input and feedback for all projects.
- Working with the Portfolio Manager, Head of Delivery and People & Culture team on recruitment and building a diverse and inclusive team.
- Travelling to customer premises within Australia and New Zealand as required.
- Experience in managing both waterfall and agile software delivery projects.
- Experience in the successful, on-time, on-budget delivery of large and complex technology projects.
- Ability to engage and clearly communicate with a variety of stakeholders at varying levels (including at Executive level, subject matter experts).
- Excellent written and oral communication skills.
- Experience managing performance of project team.
- Strong business acumen, and commercial skills.
- Leadership and change management competencies and capabilities.
- Experience working in a software development environment.
- Values collaboration and teamwork and focuses on the achievement of team goals.
- Establishes and maintains effective relationships with internal and external stakeholders.
- Demonstrated experience of having difficult conversations with stakeholders.
- Insurance industry experience (desirable).
