Dental Receptionist/ Front Desk Coordinator

If you’re looking for a meaningful, local job that’s changing people’s health for the better – look no further. A career with us at Martin Place Orthodontics is more than just a job. It's an opportunity to make a real difference in the lives of our customers and community.

With ongoing training and support provided, we would like to hear from passionate, dedicated and customer centric Dental Receptionist/Front Desk Cordinator interested in working on a full-time or part time basis.

In all our practice support roles, you’ll help to keep everything running to plan so that our clinicians are free to focus on looking after our patients. We believe that you’ll be a pivotal part of the team, so we’ll give you all the support, training, and development you need to thrive.

The Role:

Meeting and greeting patients, providing a great first impression.
Booking and amending appointments, answering the phone, updating patient records
Supporting the Practice Manager and clinical team with the smooth running of the practice
Making patients aware of dental services and offers
Handling payments
Accessing sensitive information whilst maintaining patient confidentiality
Assisting Clinical Staff (Dentists / Hygienist / dental assistants) if needed. This may include dental assisting / sterilising / ordering consumables, etc.

What you'll bring:

• Excellent oral and written communication skills to interact clearly and effectively with patients.
• Active listening skills to understand and respond empathetically to patient needs.
• Strong problem-solving abilities to address any patient concerns or complaints promptly and efficiently.
• Empathy and compassion to build genuine connections with patients and make them feel valued and heard.
• Teamwork skills to collaborate with other team members and ensure consistent quality service.
• Proactivity and initiative to anticipate patient needs and offer solutions before they need to ask.
• Organizational skills to efficiently manage appointment scheduling and follow up with patients throughout their treatment.
• Persuasion and influence skills to motivate patients to refer friends and family to the clinic.
• Knowledge of the clinic's services to provide accurate and helpful information to interested patients.
• Positive attitude and enthusiasm to create a welcoming and positive experience that encourages patients to return and recommend the clinic to others.