Deployment Technician (End User Devices)

Our client is a high profile government agency that delivers a range of health services for people across the Territory and surrounding region.
This role sits with in the technology operations branch within Digital Solutions Division responsible for the development, implementation and support of the Digital Health Strategy within the region.Role Description:

The End user support technician is responsible for  the deployment and commissioning of all new hardware and software installation for a new built site for critical workers along with the other various key stakeholder and customers within the organization.

you will be working in a fast paced environment collaborating with the projects team and will be required to have a strong stakeholder experience.

Responsibilities:

• Stage and deploy of End User Devices, initially for the newly constructed  Building .
• Update and maintain of Jira Assets in relation to End User Devices.
• Create and maintain of documentation required by the project to support the operational commissioning of End User Devices.
• Support the deployment of End User Devices based on training materials.
• Maintain all required project documentation including run sheets and creation of reports.
• Drive technical and integration testing of End User Devices and function as a liaison point for application and user acceptance testing.
• Participate in a communication strategy to support the operational commissioning of End User Devices.
• Report to project manager regarding early awareness of issues and problems.

Skills and Experience:

• Proven technical ability to deliver hardware and software components in a challenging ICT environment and have the ability to escalate with more complex ICT support issues to ensure positive outcomes for clients.
• Previous experience working in a large organization deploying End User Devices  
• Well-developed problem solving, self-management and organizational skills including the capacity to successfully manage competing priorities.
• High-level interpersonal skills and demonstrated ability to establish and maintain effective communication and working relationships with a range of internal/external clients, stakeholders, and service providers, with well-developed team and representational skills.
• Ability to review and understand complex requirements and effectively deliver to them

Consultant: Sam Baidya

Keywords: End use Devices , Software and hardware installation, Deployment technician