Desktop Support Officer

Desktop Support Officer This is a fantastic opportunity to join our highly skilled Digital Transformation team, as a key collaborator in delivering services to our community. This is a permanent full-time role, 35-hour week.

Council promotes work life balance and offers a variety of generous flexible work arrangements such as hybrid working arrangements and/or 9-day fortnight. If you are looking for a opportunity where you can provide exceptional client ICT support, and this all sounds very attractive, then this could be the role for you! About us Maitland City Council is a diverse and dynamic organisation in a rapidly growing LGA.

We are going through an exciting period of change, with a focus on providing exceptional customer experience. We have transitioned into our new Administration Building in central Maitland and we are excited continue to make a true and meaningful impact on our community. About the opportunity

As one of our Desktop Support Officers, your role will be to provide communication and technology support to Council stakeholders. In this role you will also procure and maintain user ICT equipment and devices and enhance user experience through appropriate induction and training in ICT policies, protocols and systems. Most importantly, you will provide a high level of service to all council stakeholders and act as a primary point of contact for internal and external clients who need ICT assistance.

About you The successful applicant will have Tertiary qualifications in Information Technology or an equivalent combination of relevant contemporary industry experience and/or education/training. You will have demonstrated technical and diagnostic skills with the ability to adapt, perform effectively and communicate with influence, with a variety of situations, individuals and groups.

Most importantly, you will enjoy working within a team environment where you can provide support to others, problem solve, and deliver solutions. Benefits Council offers a range of benefits for its employees including: A 35 hour working week with access to our generous and various range of flexible work arrangements for optimal work life balance 3 weeks of sick/carer's leave each year Access to Council's Healthy Employee Program which includes a subsidy of up to $125 per financial year and discounted gym memberships Paid Parental Leave to spend more time with your loved ones Health and Wellbeing Leave to keep up to date on your 'self-care' Educational and Professional development opportunities - access to our Education Assistance Program which aims to provide financial support for study and additional study leave so you can continue to learn and grow Long Service Leave after 5 years of service with us Free parking in the Council Administration Building car park Remuneration: $72,683 - $80,678 per year based on demonstrated competencies 11% p.a. super Questions?

If after reading the role charter you have…