Desktop Support Technician

Location: Lucas Heights, Sydney
Duration:3-6 month
Candidate must be Australian Citizen.
Multiple openings

Duties

• Assess identified systems and instruments with intent to migrate them.
• Identify and liaise with key stakeholders to gather requirements and develop proficient solutions in line with client's policies and cyber security practices.
• Work with the migration team to ensure that all systems are properly configured and migrated to new network infrastructure.
• Troubleshoot and resolve issues related to systems migrations.
• Provide support to the system owners during and post migration.
• Capture the system, software, and hardware details.
• Maintain accurate records of all work performed, including documentation of issues and resolutions.
• Maintain asset management system records.
• Follow OHS guidelines when in labs and other potentially hazardous areas.

Required Skills & Experience

• Demonstrated 2+ years' experience in a level 2 support capacity.
• Ability to decipher and resolve medium to complex IT challenges.
• Demonstrated experience with best security practice.
• Demonstrated experience with hardware rollout efforts and projects.
• Strong customer communication skills.
• Willingness and ability to work as part of a team with the drive and understanding to achieve the project objectives.

Desired Experience

• Experience with unique hardware peripherals and/or instrumentation
• Knowledge / experience with computer system migrations

Lona Chatterjee
Operations Consultant
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Aboriginal and Torres Strait Islander people are encouraged to apply.

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State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Greythorn Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856