AddressPart-Time Dispatch Administrator
We are a 19 year old company which imports and distributes an exclusive pet food brand to vets and pet stores in Australia and New Zealand. We are passionate about our fabulous premium products and focus heavily on pet owner education to improve the welfare outcomes in the herbivorous species we feed.
The Position:
- 22 hours per week (8:30 - 2:30 * 4 days – closed Thursdays)
- Small family business
- Genuinely caring pet brand with passionate customer following
We are seeking a responsible, mature minded administration officer with professional polish who is looking for a long-term role they can master.
The primary focus of this position is daily fulfillment of B2B customer orders from point of order through invoicing, payment and freight dispatch, ensuring this occurs in a professional, accurate and expeditious manner. You will need to be a natural with numbers and savvy with our ERP system. You will be our customer's first point of contact through phone and e-mail and enjoy helping people.
Responsibilities include:
- Providing high level customer support to our retail partners
- Administration of our order processing including data entry, invoicing, order checking and back order management
- Following-up on customer inquiries - shipping quotes, delivery and ETA queries, resolution of order issues and payment processing
- Booking and coordinating freight movements with our transport partners
- Liaising with accounts officer, working closely with warehouse team and prioritising orders.
- Management of B2B online portal
- Developing close business relationships with our vendors and stakeholders
- Other miscellaneous activities to drive continuous improvement
- General office support, as required
Experience and Requirements:
- Professional standard written and verbal skills, excellent phone manner
- ERP system invoicing experience is highly regarded
- Consistent, high-level attention to detail and accuracy, strong numeracy skills
- High standard of computer literacy – MS Word, Excel, Microsoft Office Suite.
- Efficient and dependable with strong customer service focus
- Independent mindset and the ability to work happily in a small team environment
- Ability to plan, organise and schedule work priorities to ensure deadlines and commitments are met
- Honest, hardworking with a generally up-beat disposition
- Genuine care for animals and the people who love them
- Committed to environmentally responsible business practices
- Fit and capable of lifting 20kg boxes when required (not routine but sometimes necessary)
- Must be an Australian resident with full work rights.
We are conveniently located 1 minute off the motorway in Nerang with lots of parking and a pleasant, new office space.
To apply, please submit your resume and cover letter telling us why you would like (and be fantastic at) this particular job. Please be aware, we do not interview applicants that have not submitted targeted cover letters.
Only short listed candidates will be contacted.
