Address Who are we?
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.
The role
As part of the Customer Connections group, the Digital Enhancements team manages the Digital Enhancements for the Customer Connections and Development Solutions Groups by engaging with the business to understand and document systems improvement used by the Groups.
Reporting to the Group Manager, the Digital Enhancement Manager will lead transformative projects for the Customer Connections Group and Development Solutions Group.
Providing technical expertise and leadership to support the implementation of digital improvements and process enhancements to our in-house system, you will also spearhead exciting projects focussing on system strategy and delivery to prepare for new system implementation.
With support from a BA and system SME you will work to prioritise changes and uplift current processes whilst also having the opportunity to navigate next steps, digging deeper to gain insights to areas that will allow us to focus on delighting our customers and create a future vision for all stakeholders.
Who are you?
A background in system strategy and design and strong stakeholder engagement skills will set you up for success in this role, along with a passion for leading impactful change.
You will also be able to demonstrate:
Qualification in Project Management or Business Management.
Strong program and project management skills, encompassing scope, quality, time, costs, and communication.
Excellent verbal and written communication, with the ability to present to various stakeholders and influence cooperation.
Customer-centric mindset with a focus on building strong stakeholder relationships.
Proven problem-solving abilities in resolving complex technical issues related to systems development.
Demonstrated leadership skills, including staff management, mentoring, and training.
Experience in managing projects within the Property Development space in the water industry.
Proficiency in business analysis, testing, and implementing sound business strategies.
What's in it for you?
A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
14 weeks paid parental leave for all parents and paid super on unpaid parental leave
A range of benefits, including free on-site parking and cultural leave.
A great culture working in collaborative teams with strong work ethics.
Career focused learning and development opportunities.
The opportunity to be part of an organisation committed to environmental initiatives.
Enjoy modern office facilities with panoramic beachfront views.
We're for everyone
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.
Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.
We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au
Keen to make an impact?
Visit southeastwater.com.au to learn more about us and how we serve our customers.
