Digital Operations Coordinator

• Melbourne Burwood Campus / Hybrid working model
• Full-time and Fixed term
• HEW 7 $94,173 - $103,694 + 17% Superannuation

Founded in 1974, Deakin is a public university in Victoria with 61,000 students across five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Cloud Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world’s universities.

DeakinTALENT, Deakin’s Career Service (Graduate Employment), is currently seeking to appoint a Digital Operations Coordinator to coordinate the design, development and implementation of technological solutions whilst having a strong focus on information management, process automation and data analytics. The primary focus of these tasks is to enable the Graduate Employment Division to deliver its offerings and services to key stakeholders, namely, students, graduates and employer partners. This position has a passion for graduate employment and supports users of the Division’s technologies.

Your key responsibilities will include, but are not limited to:

• Distil the core issues from complex information, draw accurate conclusions and condense complex information and next steps into simple concise terms that others can understand
• Promote technical solutions to modernise work practices and ensure alignment with Deakin’s strategic direction
• Seek feedback on improvement opportunities from a diverse range of key stakeholders and implement change through appropriate channels and overcomes obstacles to change
• Plan and prioritise work and critical activities appropriately and recognise barriers to achieving outcomes, finds effective ways to deal with them and evaluate progress
• Build new and productive relationships with a diverse range of stakeholders, including technology partners, to ensure platform upgrades are delivered and critical issues are resolved in a timely manner
• Develop and implement practical, accessible solutions based on stakeholder needs, and provide expert advice and coordination of data management practices across the Division, including analysis and synthesis of data to generate insights
• Strive for excellence and consult regularly with clients to clarify who requires the information, the purpose for which it is required, criteria for success and where and when advice and recommendation is required
• Communicate with confidence using examples and the most appropriate influencing technique for a given situation to increase understanding and support

To be successful, you’ll have:

• A Degree in a computer/technology-related discipline with subsequent relevant experience; or
• An equivalent combination of relevant experience and/or education/training.
• Demonstrated experience in working with CRM systems managing large sets of customer/student records (CareerHUB experience preferred) and using various components such as forms, appointments, workflows, etc.
• Extensive experience in using data modelling (for example, MS Excel, Power BI) tools to generate reports/analysis
• Experience in automating business processes using automation tools (for example, Power Automate)
• Demonstrated experience successfully supervising and coordinating a team of Digital Services Support personnel
• Demonstrated ability to master new platforms in a timely, efficient manner
• General knowledge of the latest technology trends (i.e., AI, Machine Learning, Cloud Computing, Agile, DevOps, Integrations) and platforms/tools used across the Higher Education sector to support students and graduates (for example, CareerHub, Bright Space, ServiceNow, Jira, MS Office 365, etc.)
• Passionate about improving students’ employment outcomes and commitment to delivering an excellent user experience

Applications for this position close on 21 September 2022

SPECIAL REQUIREMENTS

• Working with Children Check (refer to Recruitment Procedure)

Successful applicants will need to comply with vaccination mandates imposed by the relevant state/territory government. Applicants who attend third-party sites to undertake University activities will also be required to comply with any other directions or requirements in place at the third-party location.

Please submit your updated resume and a short cover letter outlining your skills and experience for this role.

For a confidential discussion regarding this position, please contact Sharon Berman, Manager, Digital Strategy and Operations at s.berman@deakin.edu.au

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all cultures, sexual orientation, and genders.