AddressAbout the role
We are on a look out for a dynamic Digital Product Owner, who will be at the forefront of working with the business and our key vendors to drive digital innovation and shape the future of our digital banking products. This role requires a critical, strategic thinker with a strong understanding of both banking operations and digital technology. You will collaborate closely with cross-functional teams to deliver safe, secure digital solutions that enhance our members experience, drive revenue growth, and maintain regulatory compliance.
Key Responsibilities
- Product Strategy Development: In consultation with the relevant business owners, develop and articulate a clear Digital Product strategy aligned with the bank's overall vision and goals, and the vendor’s product roadmap. Stay abreast of industry trends, customer needs, and competitor offerings to continuously refine and enhance the product roadmap.
- Product Leadership: Work with the cross-functional team, providing mentorship and support to ensure the successful delivery of our Digital Products. Foster a culture of innovation, collaboration, and continuous improvement within the team. Coach and mentor SME’s and product managers.
- Stakeholder Management: Establish strong relationships with key internal and external stakeholders to effectively communicate product vision, priorities, and progress to ensure alignment and support.
- Product Lifecycle Management:
- Build and maintain a deep understanding of all the product aspects, including the member and user perspective, competitive products and our technical capabilities.
- Own the end-to-end product lifecycle, from concept to launch to ongoing optimisation.
- Define product requirements, prioritise features, and manage backlog grooming and sprint planning activities through structured engagement with key stakeholders.
- Lead planning activities with the team responsible for defining and writing user stories, acceptance criteria and user interface design for platform and product enhancements.
- Customer-Centric Approach: Champion a customer-centric approach to product development, leveraging user research, feedback, and analytics to inform decision-making and drive product enhancements.
- Risk and Compliance: Ensure that all Digital Products comply with regulatory requirements and internal policies. Collaborate with compliance and legal teams to mitigate risk and maintain a strong control environment. Proactively identify risks and recommends actions to avoid, mitigate or accept risks. Promotes a sound risk culture by routinely analysing, avoiding, mitigating or accepting risks.
- Performance Monitoring and Optimisation: Define key performance indicators (KPIs) and metrics to track the success of Digital Products. Analyse data and insights to identify opportunities for optimization and drive continuous improvement.
About you
You have a genuine passion for digital technologies and demonstrated experience in a Digital Product management role. You have strong demonstrated experience of successful delivery and support of member-centric platforms in financial sector including end to end SDLC in a hybrid delivery environment.
Knowledge and Experience
- Extensive proven experience in Digital Product management within the banking or financial services industry.
- Strong demonstrated leadership experience, with the ability to inspire and motivate teams to achieve goals and objectives.
- Strong understanding of banking/finance industry, operations, digital technology, and emerging trends in fintech.
- Strong understanding of Fraud and Cyber threat mitigation in a digital service context.
- Demonstrated experience in working with stakeholders to design and implement product enhancements and develop a product backlog aligned with the vendor’s product release cycle.
- Excellent communication skills, with the ability to effectively convey complex ideas and concepts to diverse stakeholders.
- Analytical mindset, with the ability to translate data and insights into actionable strategies and recommendations.
Who are we?
It's an exciting time to join our organisation! On 1 March 2023, two of Australia's most successful member-owned banking organisations merged to form People First Bank – powered by Heritage and People's Choice. We are Australia's leading mutual banking organisation and a genuine, member-owned alternative to the major banks.
We exist to create a better future for our members and the communities in which they live.
We are 100% member owned, with approximately 720,000 members and 1,900 employees. We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.
When you come to work with us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet. We are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.
Benefits of working for us
We believe the little extras can make a big difference in supporting your success. That's why we offer great incentives and benefits including:
Extensive range of financial and lifestyle benefits, including (but not limited to):
- Paid parental leave and special leave provisions
- Flexibility and hybrid working arrangements
- Employee banking benefits and discounted insurances
- Career development opportunities, and ongoing training, coaching and support
- A dedicated Employee Assistance Program for you and your family to access in times of need
- Paid volunteering days and access to a diverse range of community and charitable initiatives
If you are ready to join a supportive team who are passionate about the work they do and the results they achieve, then apply now.
If this sounds like you, then this is the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by 21st July 2024.
We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.
