Director, College Services

JR0000010474

• Up to 5 years | Full-time at 1.0FTE
• Senior Manager
• Location: Bedford Park
• View Position Description
• Candidate Information Brochure

About the College of Medicine and Public Health
The College of Medicine and Public Health delivers basic science, clinical, and population-based research, and integrated teaching programs, facilitates multidisciplinary health education and research in rural and remote areas, and supports improved health outcomes for Aboriginal and Torres Strait Islander people through collaborative, holistic and community-driven approaches. The College operates across South Australia and Northern Territory. It has approximately 600 employees, 900 affiliates and has an annual budget of approximately $150m with more than $60m in annual funded research and related programs.

An exciting opportunity has become available for a seasoned leader to join Flinders University as Director of College Services for the College of Medicine and Public Health, to provide strategic and operational leadership of professional support services.

About the Role
The Director, College Services is responsible for providing strategic and operational leadership of professional support services for the College. The role makes proactive and positive contributions to the College's service culture and goals of the University. The position will lead and manage diverse and multi-disciplinary professional staff teams to provide cohesive and consistent customer service to a range of stakeholders within the College.

Day to day the position is accountable to the Vice-President and Executive Dean of the College and will work in collaboration with and as a member of the College leadership team. The position reports to the University's Vice-President Corporate Services (COO) to ensure alignment with the strategic and operational requirements of the University, including ensuring consistency of customer service. The role has key responsibility in the financial management of the College and will make significant contributions to the development and implementation of strategies, frameworks, standards, and processes within the College.

The Director, College Services will also contribute to the development and delivery of projects in customer strategy, quantitative and qualitative analysis of College performance, process and customer experience design, operating model design and the improvement of the performance of the College, especially growth opportunities. As a member of the College leadership team, this role ensures high quality, innovative service experiences for students and staff through the provision of customer-focused, efficient, and effective support services for the College.

About You
You are an experienced leader and operator with a proven track record and understanding of people and financial management that make significant contributions to the development and implementation of strategies and processes for optimum customer service to a range of stakeholders. You have the ability to pivot strategically to execute initiatives across a multi-site workforce aimed at fostering growth and development in line with the strategic plans of the college and university.

The successful candidate will have:

• Strongly developed leadership and people management skills and capabilities to support and empower confidence to others in a complex environment.
• Highly developed risk management skills and exposure to project and financial management in a large organisation with significant research and/or education activity.
• A sound understanding and working knowledge of a university matrix staffing environment with the ability to collaborate seamlessly with various stakeholders and teams.
• A dynamic and forward-thinking approach that inspires high performing teams and positive outcomes.
• Degree-qualified with relevant post qualification experience in business administration, commerce, law, service design, process/operations improvement, business strategy/operating models and customer experience management.

Life at Flinders
We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

So, why work at Flinders?

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Wide range of professional development activities and services
• We embrace diversity and promote equity and inclusion for all students and staff
• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment
Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples. We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.
• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy

How to Apply and Information

• To apply online, please visit the Jobs@Flinders website via the job portal: JR0000010474 Director, College Services
• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.
• For a confidential discussion, please contact the Vice-President (Corporate Services), Mr Mark Gregory, on telephone +61 8 8201 7562 or via email at .
• Please see here for our Reconciliation Action Plan
• Please see here for our Indigenous Workforce Strategy

Applications to be submitted before 11.50pm Thursday 16 May 2024

Please note applications sent via agencies will not be accepted.