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Form of workCompany description:
At Lifeblood, our purpose is simple: to give life.
Job description:
Join Lifeblood's Award-Winning Contact Centre
Permanent full-time and flexible part-time opportunities
Located in Adelaide, South Australia
12-week rotating roster
Discover life-giving possibilities
Lifeblood offers more than just a job—it's an opportunity to make a real impact. As an organization, our purpose is simple: life-giving donations, creating life-changing outcomes. Join us, and let's build a fulfilling career together at Lifeblood.
About the role
Our National Contact Centre is looking for passionate Donor Service Consultants to join the award-winning team. As a Donor Service Consultant, you will provide a genuinely heartfelt service, encouraging donors to make life-giving blood and plasma donations. Initially focusing on inbound and outbound calling, you'll have opportunities to progress into live chat and social media support.
In addition to a passion for delivering exceptional experiences, successful candidates should demonstrate the following attributes:
Proficiency in diverse technologies and software.
Adaptive and donor-centric prioritization.
Curiosity with proactive problem-solving skills.
Uphold privacy, quality, and attention to detail.
A collaborative team player.
Exceptional interpersonal and communication skills.
Anticipate and meet donor needs effectively.
Flexibility and resilience in a dynamic environment.
Proactive problem-solving and donor perspective understanding.
Effective time management and attention to detail.
Eagerness for continuous learning and exceeding KPIs
Training and Rostering
4-week in-office training and development program - rostered 9am-5pm
Work from home rotation available post-successful training completion.
We offer flexible working hours to accommodate various preferences, including both full-time and part-time arrangements. Our goal is to provide options that suit a range of schedules, ensuring clarity and openness to candidates interested in part-time opportunities, while also catering to those seeking full-time roles.
12-week rotating roster between 7am-7pm Monday to Friday with 1 Saturday per rotation
Thrive in a diverse culture that cares for your wellbeing
We take pride in our diverse and inclusive environment, fostering a place where everyone can achieve their best. Your wellbeing is our priority, and we express gratitude and care for one another. Joining the Lifeblood team comes with perks:
4 weeks of full-time paid training
Hybrid work model - WFH and WFO
Ongoing development and career progression opportunities.
Salary packaging benefits, including the option to package up to $15,900 of your salary
Purchase additional annual leave
Discounted private health cover with corporate benefits
Access to 1,430+ gyms & pools all over Australia
Employee Assistance Program; Free, 24/7, and confidential health, safety, and wellbeing support
Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants, eyewear, and more
Next steps
We move quickly in our recruitment process, aiming to progress suitable candidates promptly. As a 2024 Circle Back Initiative Employer, we commit to responding to every applicant. You'll hear from us with an outcome after your application has been reviewed and assessed.
If selected, you'll attend our assessment centre for a comprehensive role overview and the chance to tackle unique challenges designed to guide our recruitment process.
Applications close on the 14th March, with our assessment centres scheduled for 19th and 20th March. Successful applicants will commence their Lifeblood Journey on Monday 15th April.
For reasonable adjustments during the recruitment process, please reach out to us.
For further details on this position, contact our Talent Engagement Team at ***************@redcrossblood.org.au.
This vacancy is being managed directly by Lifeblood's Talent Engagement team. We won't accept candidates from external recruitment agencies on this occasion.
