AddressJob details
Position status Temporary,Casual Position type Flexible-flex,Flexible-full-time,Flexible-part-time Occupational group Customer Service/Call centre Classification AO3 Workplace Location Townsville region Job ad reference QLD/517231/23 Closing date 04-Oct-2024 Yearly salary Fortnightly salary Total remuneration Salary Other Job duration 04/10/2024 with possible extension Contact person Eric Hill Contact details 07 4758 7568
Access the National Relay Service
As a Driver Examiner you will conduct practical driving assessments for Queensland driver's licences using well developed interpersonal skills with total commitment to quality customer service delivery. You will be able to recognise and apply creative solutions to problems as they arise, be sensitive to organisational issues and be able to work as a member of a team and communicate clearly with a wide range of clients in writing and in person.
Accountabilities include:
- Conduct driving assessments to determine the competency of applicants for all classes of driver's licence held by the incumbent.
- Consult, liaise and provide advice to stakeholders on matters relating to driver licence assessment and road safety, including providing written reports to the Senior Advisor (Driver Assessment) as requested.
- Contribute to ensuring the integrity and accuracy of information through recording and maintaining accurate customer and service information on relevant computer systems.
- Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function.
- Maintain up to date knowledge of industry standards and product safety as they relate to the driver licence assessment function
- Ability to work independently and unsupervised on a regular basis.
- Contribute to the operation of the Customer Service Centre, working collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to less experienced Driving Examiners in systems, services and products.
- Exercise judgement when necessary to solve immediate problems in situations where precedent has been set and procedures/processes clearly outlined, in consultation with the appropriate Supervisor or Manager.
This position reports to the Senior Advisor and has zero direct reports.
Mandatory requirements:
- Applicants are required to have held an open C Class Driver Licence for a minimum of twelve months.
o Positions in some remote locations where Q-Ride providers are not available, are also required to hold a "R" class licence class for the purpose of conducting practical motorcycle licence assessments.
o Positions in some remote locations are also required to hold higher level licences.
Desirable requirements:
- Any additional higher level licences are well regarded.
- Experience in conducting driver assessments across all licence classes.
In Return We Offer a Range of Benefits Which Include
We celebrate diversity in creating a workplace culture that is built on respect, dignity and fairness.
- A competitive remuneration package including Employer Superannuation contributions up to 12.75%
- Five weeks annual leave and annual leave loading of 14%
- Salary packaging arrangements
- Learning and development opportunities
- Access to study assistance programs
- Wellness Program
- Employee Assistance Program
- Work/life balance, variety and flexibility
Please refer to the role description for further details
Applications to remain current for 12 months.
Job Ad Reference: QLD/517231/23
Closing Date: Friday, 4 October 2024
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
There will be Temporary full-time, Temporary part-time and Casual positions.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
517231 23 - Role Description (Word, 338KB)
