AddressLocated on the foreshore of Port Hedland, with sweeping views of the Indian Ocean, The Hedland Hotel is the accommodation venue of choice in the Iron Ore capital of the world, Port Hedland.
An exciting opportunity is now available for a Front OfficeDuty Manager to join our hospitality team.
This full-time role is responsible for the hotels food and beverage operations providing the first point of contact to guests, assisting with all aspects of their stay, guest inquiries, providing information on facilities and services.
Key responsibilities include:
- Be the face of our Hotel Front Office Team, lead by example, anticipating our guests needs.
- Manage the day-to-day operations, ensure our quality & standards meet the expectations of our guests.
- Maintain a high level of PMS and customer service knowledge.
- Monitor training and offer guidance to employees whilst on shift.
- Assist in all areas of the Front Office Department during peak times to eliminate potential issues and ultimately deliver a greater positive experience to our guests.
- Previous experience in a similar role in the hospitality industry.
- Demonstrated ability to lead, coach and motivate a customer focused team.
- Excellent interpersonal and communication skills
- Strong organizational skills with clear focus on quality and standards
- Computer literate (Microsoft Office Suite and Guest Centrix or similar PMS system experience an advantage)
- Free accommodation during your employment
- Attractive salary and legendary staff benefits including food and beverage and room rate discounts across all Prendiville hotels.
- Career progression and opportunities within Prendiville Group
Australian Citizens and permanent residents will only be considered.
We will only contact potential candidates for interview.
